Annette Rosenbrock
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
29
29
years of professional experience
Work History
Administrative & Intellectual Property Assistant
Means Industries Inc.
12.2022 - Current
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Developed and maintained filing systems to facilitate easy access to information.
- Proofread and edited documents for accuracy and grammar.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated with in-house legal teams to develop customized intellectual property policies and procedures.
- Implemented efficient record-keeping systems to track client progress and maintain accurate billing information.
Administrative Assistant
Kelly Servies (Means Industires Inc.)
04.2022 - Current
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained databases to track and record customer data.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Marketing Manager/ Call Center Manager
Outdoor Adventures, Inc.
02.1995 - 09.2021
- Active Management of vendor partnerships through transactional business, cold calling, and networking with key decision-makers
- Exceeded company targets through prospecting, drumming up new business, and managing existing account lists
- Developed and maintained lead management and qualification program
- Hiring, training, and developing call center employees
- Handles all facets of performance management including performance evaluations and corrective action and over saw 70 + staff
- Demonstrated proficiency in focusing on details, handling multiple tasks and remaining highly organized in a fast-paced environment
- Responsible for all aspects of the projects, time management, contingency planning, approval channels and procedures, campaign analysis and Tracking procedures
- Manage and Create marketing campaigns across multiple channels
- Coordinating custom and company promotional activity.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Motivated employees through special events and incentive programs.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Coach call center staff through challenging customer service issues.
- Analyze call center data and prepare reports for upper management.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
- Lead team meetings and give presentations to executives.
- Develop monthly, quarterly and annual call center goals and action plans.
- Prepare work schedules to ensure sufficient coverage.
Education
High School Diploma -
Western High School
Auburn MI06.1990
Skills
- Excellent communication skills
- Proven ability to recruit, motivate, and lead high-performing teams
- Advanced computer knowledge including Microsoft Office and Salesforce SAP, Kronos, and Ultipro
- Data Confidentiality
- Multi-Line Phone Systems
- Bookkeeping
- Multitasking Abilities
- Customer Service
- Administrative background
- Compelling Leadership, team building expertise, management, and administrative skills
- Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills, and is resolution-oriented
- Building SOP (Standard Operating Procedure) and DOP (Details of Participation) for marketing campaigns
Timeline
Administrative & Intellectual Property Assistant
Means Industries Inc.
12.2022 - Current
Administrative Assistant
Kelly Servies (Means Industires Inc.)
04.2022 - Current
Marketing Manager/ Call Center Manager
Outdoor Adventures, Inc.
02.1995 - 09.2021
High School Diploma -
Western High School
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