Annette Rosenthal
Waseca,MN
Summary
Dedicated professional with a strong work ethic and proven ability to enhance team success through effective customer service and relationship management. Skilled in time management, multitasking, and adapting to fast-paced environments while maintaining high-quality standards. Committed to continuous learning and applying new skills to improve operational efficiency and customer satisfaction. Experienced in building strong connections with vendors, customers, and team members to drive positive outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Trident Solutions (Rhino/Repnet)
Waseca, MN
06.2025 - Current
- Coordinated logistics operations, ensuring timely product and service delivery.
- Managed inventory levels to enhance supply chain efficiency and minimize delays.
- Analyzed transportation data to optimize route planning and decrease costs.
- Collaborated with cross-functional teams to effectively resolve operational challenges.
- Maintained accurate records of shipments and inventory transactions within systems.
- Facilitated communication among vendors, carriers, and departments for seamless operations.
- Monitored transportation of goods between warehouses, customers, and vendors.
- Utilized software to track shipments from origin to destination.
Shipping and Receiving
Bosch
Owatonna, MN
08.2020 - 06.2025
- Coordinated shipping and receiving processes, ensuring accurate documentation and timely delivery of goods.
- Led shipping and receiving team to consistently meet performance targets, driving company growth.
- Established cross-training program for staff, enhancing flexibility within shipping and receiving operations.
- Handled over 210 packages daily, organizing shipments for efficient delivery to customers.
- Verified orders against shipping documentation to ensure accuracy in transfers.
- Assisted in training new associates on best practices for effective shipping and receiving.
- Operated forklift and hand truck for seamless transport of shipments to storage areas.
- Collaborated with multiple departments to facilitate smooth handling of inbound and outbound shipments.
Supervisor
Lowes Home Improvement
Owatonna, MN
04.2015 - 09.2020
- Oversaw daily operations to ensure efficient workflows and timely task completion.
- Managed team of 10 to 15 employees, ensuring productivity and quality standards.
- Conducted training on product knowledge and customer service best practices.
- Led meetings to assign tasks, communicate goals, and discuss team progress.
- Implemented compliance with safety standards and company policies in all activities.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Performed monthly inventory checks to maintain adequate stock levels.
- Collaborated with management to implement process improvements across store operations.
Customer Service Representative
Mediacom Communications Corporation
Waseca, Minnesota
09.2000 - 09.2018
- Managed front desk operations across multiple offices, ensuring seamless customer interactions.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Educated customers on billing procedures and payment options to enhance understanding.
- Maintained accurate records of customer interactions for effective follow-up.
- Collaborated with team members to develop best practices for superior service delivery.
- Handled escalated calls efficiently, achieving satisfactory resolutions for all parties.
- Promoted additional products based on customer needs during service interactions.
- Utilized software to accurately process work orders and maintain updated customer databases.
Education
High school diploma -
Waterville-Elysian-Morristown
Morristown, MN05.1991
Skills
- Customer service and cash handling
- Sales performance in retail
- Order entry and documentation
- Team collaboration and communication
- Problem solving and conflict resolution
- Training and mentoring
- Attention to detail and quality control
- Packaging development and shipping
- Forklift and pallet jack operation
- Process improvement
- Leadership development
- Cycle counting
- Customs compliance
Certification
Driver's License September 1989 to Present
Forklift Certification August 2020 to Present Fork lift and Order Picker
Hazmat Certified
Forklift Certification August 2020 to Present Fork lift and Order Picker
Hazmat Certified
Affiliations
Member of the Waseca Sheriffs posse
Timeline
Logistics Specialist
Trident Solutions (Rhino/Repnet)
06.2025 - Current
Shipping and Receiving
Bosch
08.2020 - 06.2025
Supervisor
Lowes Home Improvement
04.2015 - 09.2020
Customer Service Representative
Mediacom Communications Corporation
09.2000 - 09.2018
High school diploma -
Waterville-Elysian-Morristown