Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annette Rosenthal

Summary

From Customer Service for 20+ years to Warehouse now for 5 years and all different things that go with both I have done.

Energetic and reliable with aptitude for organization and attention to detail.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Shipping and Receiving

Bosch
08.2020 - Current
  • Ship aftermarket automotive products to US and other countries.
  • Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
  • Coordinated with other departments such as shipping and receiving teams for smooth handling of inbound/outbound shipments.
  • Verified orders from shipping and receiving documentation to complete accurate transfers.
  • Coordinated the shipping and receiving process, ensuring accurate documentation and timely delivery of goods to customers.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
  • Handled shipping and receiving duties, organizing shipments efficiently for timely delivery to customers.
  • Handled day-to-day shipping and receiving overseeing more than 210 packages per day.
  • Followed shipping and receiving procedures for goods and materials.
  • Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
  • Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.

Supervisor

Lowes Home Improvment
04.2015 - 09.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Customer Service Representative

Mediacom Communications Corporation
09.2000 - 09.2018
  • Received and made phone calls to and from customers.
  • Entered work orders into computer system.
  • Travel to different offices to run front desk.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High school diploma -

Waterville-Elysian-Morristown
Morristown, MN
05.1991

Skills

  • Five years in packaging development
  • Extensive cleaning background
  • Five years of forklift experience
  • Five years of warehouse experience
  • Inventory order fulfillment
  • Microsoft Word (10 years)
  • Extensive experience in cash handling
  • Strong sales performance in retail environments
  • Product assembly
  • Extensive customer service experience
  • Expert typing proficiency
  • Proficient in order entry systems
  • Proficient in pallet jack handling
  • Shipping & Receiving (5 years)
  • Shipping and receiving proficiency
  • Shipping and receiving support
  • Shipping and receiving functions
  • Shipping and receiving processes
  • Shipping and receiving tasks
  • Shipping and handling
  • Hand tool experience
  • Packaging and shipping
  • Training and mentoring others
  • Cash handling experience
  • Packing and shipping
  • Goods receiving
  • Strong technical skills in computing
  • Four years of hands-on experience with SAP
  • Materials Handling
  • Experienced order picker
  • Shipping and receiving
  • Shipping and receiving expert

Certification

  • Driver's License September 1989 to Present
  • Forklift Certification August 2020 to Present Fork lift and Order Picker

Timeline

Shipping and Receiving

Bosch
08.2020 - Current

Supervisor

Lowes Home Improvment
04.2015 - 09.2020

Customer Service Representative

Mediacom Communications Corporation
09.2000 - 09.2018

High school diploma -

Waterville-Elysian-Morristown

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Annette Rosenthal