Annette Rykowski
Kearny,NJ
Summary
Seasoned HCM Specialist with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR/Finance Specialist
Pathways To Independence
05.2021 - Current
- Provide Administrative Support to Executive Director, Finance team and Quality Director.
- Coordinated and Administered leave of absences. Maintain HRIS database with new hires, terminations, salary changes, leaves, direct deposits , employee address and W4 changes and job changes. Recruitment of new staff, job postings, scheduling interviews, drug and fingerprint screenings, background checks including CARI.
- . Employee Onboarding, Offboarding. Preparing Offer letters and Position Change letters, promotion letters. Manage Benefits Administration including medical, dental, vision and 403B,, and COBRA.
- . Updating flag removal and fingerprints as per DDD policies. Maintaining and updating employee files Ensure compliance with all applicable employment laws and regulations including, FMLA, FLSA, ADA and DDD. Process all unemployment claims, employment verifications and state required documentation.
- . Process bi-weekly payroll for approximately 200 employees via ADP Workforce Now. Address any payroll related questions and discrepancies. Process agency notices. Process bonus and offcyclepayrolls. Process I-9 verifications via E-Verify. Maintain HRIS database.
- . Assist with policy updates and ad hoc r reports as needed. Process monthly Accounts Payable Invoices via BILL for approximately 100 invoices per month. Participate in Company fund raising activities
Temporary Customer Service Rep
David Yurman
10.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
HR/QA Assistant
Pathways To Independence
11.2019 - 10.2020
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
Education
High School Diploma -
Harrison High School
HarrisonAccountig
Hudson County Community College
Jersey City, NJSkills
- Invoice Processing
- Quickbooks
- HRIS and data management
- Onboarding
- Compliance
- HR policies and procedures
- Confidentiality
- Communication and Inter personal skills
- Benefits Administration
- Organizational skills
Certification
FPC Certified, Adult First Aid/CPR/AED Certified
Timeline
HR/Finance Specialist
Pathways To Independence
05.2021 - Current
Temporary Customer Service Rep
David Yurman
10.2020 - 03.2021
HR/QA Assistant
Pathways To Independence
11.2019 - 10.2020
High School Diploma -
Harrison High School
Accountig
Hudson County Community College