Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Languages
Timeline
RegisteredNurse
Annette Saavedra

Annette Saavedra

Peoria,AZ

Summary

Dynamic, results-oriented professional eager to contribute skills and a positive attitude to a forward-thinking organization focused on growth and community impact. Committed to fostering collaboration in team environments while driving initiatives that enhance business success. Dedicated to leveraging expertise for meaningful contributions and supporting the company's mission of giving back. Passionate about building lasting relationships that benefit both the organization and the community it serves.

Overview

18
18
years of professional experience

Work History

Front Office Assistant/Physical Therapy Technician

Arrowhead Physical Therapy
08.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
  • Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
  • Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.

Patient Service Manager

Physiotherapy Associates
04.2011 - Current
  • Billing charges input, Insurance authorization and verification, patient scheduling and explanation of benefits, daily productivity report processing, chart faxing and filing
  • Ensured timely completion of administrative tasks, including billing, insurance verification, and record management.
  • Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
  • Improved patient satisfaction by implementing efficient check-in and scheduling processes.

Customer Service specialist

Ideal Rehab
01.2010 - 03.2011
  • Insurance verification, referral authorization, electronic medical records, patient scheduling for 10 physical therapy clinics, multi phone line operating system knowledge
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

Physical Therapy technician/Front office assistant

Border Therapy Services
03.2008 - 01.2010
  • Assist the Physical Therapists in treatment of orthopedic musculoskeletal conditions
  • Provide patients with modalities such as ultrasound, E-STIM etc.
  • Front office insurance verification, patient hospitality, data entry

Physical Therapy technician/Internship

Southwest Sport & Spine
07.2007 - 10.2007
  • Instruct and supervise patients in Aquatic therapy
  • Maintain pool chemical balanced and area safe and sanitary for use

Education

David L. Carrasco institute
El Paso, TX
09.2007

Graduate - undefined

Franklin High School
El Paso, TX
01.2004

Skills

  • Fluent in English and Spanish
  • File organization
  • Problem-solving skills
  • Time management
  • Scheduling appointments
  • Patient charting
  • Insurance verification
  • Medical terminology
  • Data entry
  • Multi-line phone proficiency
  • Teamwork and collaboration
  • Professionalism

SUMMARY OF QUALIFICATIONS

Read and speak Spanish fluently; Knowledge of charge input for billing purposes; Insurance verification; Obtaining authorization, eligibility and benefits from but not limited to AHCCCS, BCBS, Aetna, Medicare, Workers comp. etc. Receive and greet patients always with a positive attitude. Sort incoming and outgoing faxes and mail. Perform other related duties in an accurate and timely manner.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Office Assistant/Physical Therapy Technician

Arrowhead Physical Therapy
08.2023 - Current

Patient Service Manager

Physiotherapy Associates
04.2011 - Current

Customer Service specialist

Ideal Rehab
01.2010 - 03.2011

Physical Therapy technician/Front office assistant

Border Therapy Services
03.2008 - 01.2010

Physical Therapy technician/Internship

Southwest Sport & Spine
07.2007 - 10.2007

Graduate - undefined

Franklin High School

David L. Carrasco institute