Annette Salazar
Princeton,IL
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Loan Officer
ANCO Community Credit Union
02.2011 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Operations Manager
ANCO Community Credit Union
01.2010 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Completed accounting functions such as payroll and expense tracking.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Managed IRA portfolio to provide tax reporting for customer transactions and EOY reporting.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Teller
La Salle National Bank
08.1992 - 11.1995
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
Branch Manager
Tri-County Credit Union
01.1988 - 07.1992
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
LaSalle Peru High School
La Salle, IL05.1977
Skills
- Financial transactions expertise
- Bottom Line LoanMaster Loan Servicing
- Loans
- Balance sheet expertise
- Relationship building and management
- Document analysis
- Credit analysis
- Customer Service
- Performance monitoring
- Staff Management
Certification
- CNP - Certified Notary Public
- CCUFC
Timeline
Loan Officer
ANCO Community Credit Union
02.2011 - Current
Operations Manager
ANCO Community Credit Union
01.2010 - Current
Teller
La Salle National Bank
08.1992 - 11.1995
Branch Manager
Tri-County Credit Union
01.1988 - 07.1992
High School Diploma -
LaSalle Peru High School
Similar Profiles
Elijah JonesElijah Jones
MSR at Park Community Credit UnionMSR at Park Community Credit Union
Zacquleen Dela CruzZacquleen Dela Cruz
Residential Loan Servicing Specialist II at Community First Guam Federal Credit UnionResidential Loan Servicing Specialist II at Community First Guam Federal Credit Union
Karina GomezKarina Gomez
Experience Representative II at Community Choice Credit UnionExperience Representative II at Community Choice Credit Union
Mindy KramerMindy Kramer
Senior Sales Coordinator at Green Thumb IndustriesSenior Sales Coordinator at Green Thumb Industries
Chase NortonChase Norton
Maintenance Technician at James HardieMaintenance Technician at James Hardie