Dynamic leader with a proven track record at Top Choice Health Care, specializing in site management and crisis support. Achievements include enhancing client outcomes through strategic negotiation and innovative program development, resulting in significant efficiency improvements. Expertise in client-focused consulting and sustainability reflects a strong commitment to community betterment and environmental stewardship.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Adult Day Center Site Manager
Top Choice Health Care
Lumberton, MS
12.2023 - Current
Delivered direct care and supervision to adult clients in day treatment settings.
Supervised overall client well-being.
Oversaw site operations and coordination with staff.
Led group therapy sessions focused on enhancing social interactions.
Created operational plans for the center in order to maximize efficiency and productivity.
Tracked progress to maintain high-quality standards.
Conducted therapeutic activities, including art projects.
Instructed families on recognizing mental illness symptoms and managing them.
Partnered with team to create impactful interventions for clients.
Transported clients to appointments or outings using agency vehicles.
Family Specialist
Southern Christian Services
Hattiesburg, MS
11.2016 - 07.2018
Delivered family counseling sessions to enhance relationship dynamics.
Helped families pinpoint strengths, needs, and resources for enhanced self-sufficiency.
Assessed family living environments through home visits.
Coordinated services in collaboration with multiple agencies to benefit families.
Conducted workshops on parenting skills development.
Coordinated services with various agencies to assist families.
Facilitated group sessions on a variety of topics related to parenting skills, communication techniques, and problem solving strategies.
Kept precise records of client meetings following agency guidelines.
Tailored service plans based on family needs and goals.
Kept detailed records of client interactions per agency standards.
Tailored service plans for families based on specific needs and objectives.
Created tailored service plans addressing specific family needs and objectives.
Maintained accurate documentation of client interactions in accordance with agency standards.
Developed individualized service plans for each family based on identified needs and goals.
Guided families to local housing support resources.
Ensured documentation accuracy of client interactions per agency standards.
Engaged in weekly discussions to address caseload challenges.
Offered crisis intervention to calm situations.
Evaluated progress towards established goals during treatment plan reviews.
Social Services Supervisor
Mississippi Department of Child Protection Services
Columbia, MS
11.2012 - 07.2016
Guided and supported social services staff.
Assessed effectiveness of team members.
Drafted and enforced operational guidelines.
Developed and executed methods to enhance client results.
Collaborated with various agencies to streamline service delivery.
Delivered training sessions on crisis intervention techniques.
Handled conflicts involving clients, families, staff, and external organizations efficiently.
Recorded program activities with precision.
Guided clients in obtaining community resources to fulfill their needs.
Evaluated social worker reports for regulatory compliance.
Adhered to established ethical standards in all service provisions.
Joined team meetings to address client care plan challenges.
Delivered performance reviews to social workers.
Generated monthly status reports for department director's assessment.
Performed yearly evaluations for supervised personnel.
Participated in seminars focused on professional development.
Initiated corrective measures in alignment with agency protocols.
Cultivated partnerships with external stakeholders.
Overseen practicum hour completion by interns.
Served as intermediary with local government officials.
Mentored new recruits in the social work sector.
Facilitated selection process for qualified contractors.
Handled referrals for advocacy issues efficiently.
Delivered direct assistance addressing referrals and advocacy concerns.
Advised team on resolving challenging service problems.
Managed administrative processes to achieve goals established by senior leadership.
Recruited and onboarded new staff.
Led community services staff with a proactive approach.
Fostered relationships to address community needs.
Conducted research to assess community needs.
Examined proposed legislation to gauge service impact.
Led fundraising events and drafted PR content.
Liaised with governmental and media institutions on behalf of organizations.
Consulted on community programs by interpreting regulations and policies.
Oversaw tasks of technical and professional personnel.
Executed staff and volunteer programs.
Education
Master of Science - Social Work
University Of Southern Mississippi
Hattiesburg, MS
05-2012
Skills
Site Management Proficiency
Leadership Facilitation
Site Operations Oversight
Data Activity Analysis
Sustainability Knowledge
Event Oversight
Crisis Support
Client-Focused Consulting
Strategic Negotiation Skills
Customer Support Management
Environmental awareness
40 hours of Social Work CEUs every 2 years
Certification
Master's Social Worker License
References
References available upon request.
Timeline
Adult Day Center Site Manager
Top Choice Health Care
12.2023 - Current
Family Specialist
Southern Christian Services
11.2016 - 07.2018
Social Services Supervisor
Mississippi Department of Child Protection Services
11.2012 - 07.2016
Master's Social Worker License
Master of Science - Social Work
University Of Southern Mississippi
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