ANNETTE SANTANA
Orlando,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
Work History
Sr. Administrative Assistance
SOUTH CAROLINA STATE UNIVERSITY
Orangeburg, SC
07.2017 - 07.2020
- Performed routine office management and maintenance of files, supplies, and communications, equipment, inventory, forms, office and inter-office matters
- Provided administrative support to the Associate Provost
- Managed all aspects of the University's online student registration and program
- Coordinated and arranged meetings, special events and travel arrangements
- Assisted in budget and control activities.
Assistant Store Manager
AT&T
Barnwell, SC
11.2011 - 06.2015
- Successfully and continually meet sales goals 200%-400% each and every month
- Consulted with customers to evaluate needs and determine best options
- Handle all administrative aspects of the sale including: completing customer contracts, opening, closing accounts, warranties, and pulling products from inventory
- Accepting customer payments and filing the completed orders
- Set up payment arrangements
- Updated and maintained customer information data
- Ensured all escalated customers complaints were resolved.
Customer Service Supervisor
AT&T
05.2004 - 10.2011
- Managed production and the customer experience by auditing recorded calls, monitoring live calls, performing side by side coaching sessions, role playing along with other training and development techniques to constantly support the front line team members and provide them with clear guidelines and expectations
- Lead a team of 20-25 sales/customer services representatives
- Tracked performance metrics and results by generating reports
- Handled and approved billing adjustments.
AT&T
White Plains, NY
05.1994 - 10.2011
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UPSALA COLLEGE
Skills
- Microsoft Office Applications
- Microsoft Teams
- Operating Systems (Windows 95/98
- 200 and 2003, Windows NT 40)
- Effective Communication and Interpersonal skills
- Customer Service
- Inventory Maintenance
- Administrative Skills
- Google Voice/Text
- Computer Networking
- Calendar Management
- Microsoft Outlook
- Employee Orientation
- Microsoft SharePoint
- Office Management
- Personal Assistant Experience
- Active Directory
- Technical Support
- Help Desk
- LAN
- Linux
- Microsoft Windows Server
Timeline
Sr. Administrative Assistance
SOUTH CAROLINA STATE UNIVERSITY
07.2017 - 07.2020
Assistant Store Manager
AT&T
11.2011 - 06.2015
Customer Service Supervisor
AT&T
05.2004 - 10.2011
AT&T
05.1994 - 10.2011
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UPSALA COLLEGE
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