Annette Secoy
Waukegan,IL
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Compassionate caregiver offers 5 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
5
5
years of professional experience
Work History
Home Care Aid
Marcia Marek
05.2023 - Current
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patient and family and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationship.
- Assisted patients with handling daily cleaning of personal space.
- Cooked tasty, nourishing meals for patient to promote better nutrition.
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medication as directed by physician.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Developed rapport to create safe and trusting environment for care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Home Health Care Provider
Addus Home Health Care
11.2020 - 05.2023
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for client within private home settings.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patient to promote better nutrition.
- Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided assistance to client by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Interacted kindly with patient and family and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled client to support independence and well-being.
- Administered medication as directed by physician.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of client to address concerns and protect each person from harm.
- Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.
- Developed rapport to create safe and trusting environment for care.
Ride Operator
Six Flags Great America
05.2018 - 11.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Soldier Field Medic 91B
US Army National Guard
05.1992 - 10.2000
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Communicated patient information and updates to hospital staff for smooth transition.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Inspected equipment and resolved deficiencies prior to in-service operations.
Customer Service Representative
Service Merchandise
11.1992 - 05.1996
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Diploma - English Language And Literature
Waukegan High School
Waukegan, IL06.1993
Skills
- Client Documentation
- Progress Documentation
- Patient Transportation
- Care Plan Management
- First Aid and Safety
- Medication Administration
- Housekeeping
- Behavioral Management
- Behavior Redirection
- Patient Care
- Recording Vital Signs
- Meal Preparation
- Care Plan Adherence
- Medication Organization
- Documentation
- Light Housekeeping
- Interpersonal Communication
- Mobility Support
- Medical Charting
- Illinois State Driver's License
- Disability Support
- Elder Care
- Patient Advocacy
- Progress Monitoring
- Emergency Response
- Data Entry
- Appointment Scheduling
- Records Management
- Diabetic Health Management
- English Fluency
- Decision-Making
- Wound Care
- Pediatric Care
- Home Care Aide
- Stroke Patient Care
- Special Needs Care
- Mental Health Support
- Dementia Care
Timeline
Home Care Aid
Marcia Marek
05.2023 - Current
Home Health Care Provider
Addus Home Health Care
11.2020 - 05.2023
Ride Operator
Six Flags Great America
05.2018 - 11.2018
Customer Service Representative
Service Merchandise
11.1992 - 05.1996
Soldier Field Medic 91B
US Army National Guard
05.1992 - 10.2000
Diploma - English Language And Literature
Waukegan High School