Annette Shaker

Obtained client medical history, medication information, symptoms, and allergies.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Collaborated with healthcare professionals to maintain high-quality care across departments.

• Obtained pre-authorization from insurance companies ahead of medical services.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Updated patient information and insurance details for accurate electronic medical records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of facility.
• Coordinated with other departments to improve overall company efficiency and effectiveness.
• Coordinated with General Manager in different operational issues and promotional activities.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.