Annette Smoody
MILWAUKEE
Summary
Seasoned Correctional Officer and Bartender with a robust background in emergency response and conflict resolution, honed at the State of Wisconsin Department of Corrections. Excelled in de-escalating tense situations and fostering a safe, orderly environment. Demonstrated first aid proficiency and exceptional interpersonal skills, ensuring high levels of safety and customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Correctional Officer
State of Wisconsin Department of Corrections
08.2001 - 11.2024
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted security checks of inmates and living areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supervised inmates during meals, recreation and other activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Completed intake paperwork, fingerprints, and searches.
Bartender
Diamonds Bar and Grille
06.2003 - 07.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in training new employees
- Served food
- used the POS system
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Correctional Officer
State of Wisconsin
08.1999 - 08.2001
Correctional Officer
State of Wisconsin
08.1997 - 08.1999
Correctional Officer
State of Wisconsin Department of Corrections
10.1996 - 08.1997
Education
High School Diploma -
Laconia High School
Rosendale, WI06-1995
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Certification
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- Tactical Communication Skills Certification – Verbal Judo Institute or similar communication-focused organizations.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Infectious Disease Control in a Correctional Setting Certificate – Centers for Disease Control and Prevention (CDC), Public Health Departments, or similar organizations.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Electronic Monitoring Devices Operation Certificate – Providers of electronic monitoring technology training programs.
- Hostage Negotiation Certificate – FBI or recognized law enforcement training entities.
- Use of Force Training Certification - Various authorized training centers.
- Emergency Response Planning and Implementation Certificate – Federal Emergency Management Agency (FEMA) or other emergency response training providers.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- First Aid Certification - American Red Cross.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
Timeline
Bartender
Diamonds Bar and Grille
06.2003 - 07.2013
Correctional Officer
State of Wisconsin Department of Corrections
08.2001 - 11.2024
Correctional Officer
State of Wisconsin
08.1999 - 08.2001
Correctional Officer
State of Wisconsin
08.1997 - 08.1999
Correctional Officer
State of Wisconsin Department of Corrections
10.1996 - 08.1997
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- Tactical Communication Skills Certification – Verbal Judo Institute or similar communication-focused organizations.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Infectious Disease Control in a Correctional Setting Certificate – Centers for Disease Control and Prevention (CDC), Public Health Departments, or similar organizations.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Electronic Monitoring Devices Operation Certificate – Providers of electronic monitoring technology training programs.
- Hostage Negotiation Certificate – FBI or recognized law enforcement training entities.
- Use of Force Training Certification - Various authorized training centers.
- Emergency Response Planning and Implementation Certificate – Federal Emergency Management Agency (FEMA) or other emergency response training providers.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- First Aid Certification - American Red Cross.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
High School Diploma -
Laconia High School
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