Summary
Overview
Work History
Education
Skills
Timeline
Annette Spurlock

Annette Spurlock

Buffalo,NY

Summary

I have worked in customer care and supportive roles in pharmacy, finance and retail for 10 plus years, ensuring customer satisfaction and striving for one call resolution

Overview

12
12
years of professional experience

Work History

Billing Specialist

Saveon SP
03.2023 - Current
  • Safeguard business objectives by demonstrating sound judgment in approving or denying claims in alignment with corporate quality care standards
  • Audit member information including validating medication payment and copay assistance eligibility
  • Resolve patient billing issues by partnering with pharmacies to clarify communication.

Patient Service Representative

SaveonSP
10.2020 - Current
  • Ensured proper medication copay assistance enrollment by fielding inbound and outbound member calls to resolve inquiries
  • Enabled timely prescription shipping by partnering with specialty pharmacies to resolve member claims
  • Maximized member satisfaction with accurate data entry to maintain account information.

Customer Care Representative

OnTrac, Inc.
04.2019 - 10.2019
  • Delivered quality customer service from meticulous data entry capturing mission-critical demographic information to accurately processing inbound phone calls for frontline operations
  • Educated callers regarding benefits and best practices of insurance coverage and core product lines
  • Maintained member satisfaction by ensuring transfer to the appropriate department, following up on inquiries to verify resolution, and delivering timely responses about products and services.

Captioning Agent

Caption Call
06.2017 - 06.2018
  • Verified caption accuracy of calls by leveraging technical expertise to navigate a computer system
  • Processed incoming client calls on time, earning customer satisfaction rating
  • Navigated information systems in a fast-paced environment to effectively analyze and resolve situations.

Care giver

03.2016 - 04.2017
  • During this time I was not employed due to caring for my mother out of state during a time of severe illness.

Collections Specialist

Target Corporate Services
01.2014 - 11.2015
  • Verified 100% compliance with corporate collections procedures during the processing of incoming and outcome customer calls, increasing payment opportunities
  • Empowered account management with accurate data entry that enabled tracking of customer activities
  • Enabled timely payments and refunds by researching billing inquiries and claims.

Customer Service Representative

CVS Caremark
01.2013 - 12.2014
  • Delivered prior authorization guidance and appeal assistance to ensure brand loyalty through customer satisfaction and retention ratings
  • Addressed patient concerns while serving as a communications liaison with departments
  • Leveraged computer system expertise to research, write up, and resolve customer inquiries.

Education

High School Diploma - General Studies

Lackawanna High School

Skills

  • Escalation Management
  • Medical Coding
  • Medical Terminology
  • Customer Service
  • Data Entry
  • Technical Support
  • Time Management
  • Upselling
  • Medical Billing
  • Account Management
  • Inside Sales
  • Technologies Microsoft Office (Word, Excel)
  • Cold Calling
  • Salesforce CRM

Timeline

Billing Specialist - Saveon SP
03.2023 - Current
Patient Service Representative - SaveonSP
10.2020 - Current
Customer Care Representative - OnTrac, Inc.
04.2019 - 10.2019
Captioning Agent - Caption Call
06.2017 - 06.2018
Care giver -
03.2016 - 04.2017
Collections Specialist - Target Corporate Services
01.2014 - 11.2015
Customer Service Representative - CVS Caremark
01.2013 - 12.2014
Lackawanna High School - High School Diploma, General Studies

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Annette Spurlock