ANNETTE STANLEY
Summary
Dynamic Product Manager with a proven track record at JP Morgan Chase, enhancing product quality and customer experience through expert stakeholder management and robust roadmap development. Excelled in troubleshooting, competitor tracking, and brand building, achieving a 500% improvement in search runtime. Skilled in Jira and fostering enthusiastic customer training sessions.
Overview
11
11
years of professional experience
Work History
Product Manager
JP Morgan Chase
09.2022 - Current
- Conducted comprehensive customer satisfaction surveys (CSAT) for Splunk, Elastic Search and CCB Splunk AWS, gaining 3x responses from last year valuable insights that have driven enhancements in product quality and customer experience
- Organized Logs Customer Advisory Boards (CAB) fostering direct engagement with Line of Business Observability stakeholders to share upcoming Roadmaps and showcase Product Releases
- Promoted and facilitated a week-long end-user training for the Elastic Community of Practice and Splunk 101 Training series, hosting up to 500 attendees
- Collaborated with vendors on content creation and review
- Consistently issued monthly press releases demonstrating tangible customer outcomes and significant achievements for the Logs product, enhancing brand visibility and strengthening senior management engagement through strategic communication efforts
- Notable Press releases of this year - CCB Splunk AWS Adoption with 500% improvement in Search Average Runtime and $5.7 Million Savings from Logs Heritage Decom
- Addressed customer inquiries submitted via support tickets for long-term Log retention business cases, Dedicated Cluster requirements and Billing questions
- Regularly reviewed the customer base of Logs portfolio to track monthly retention and growth trends
- Managed Critical Projects to ensure timely exit of Heritage Data centers and Major Version Upgrades
- Held monthly product reviews for Logs with senior management, highlighting quarterly objectives tied to Product Line initiatives and roadmap epics, with press releases as outcomes
- Reviewed sprint results and agility metrics to ensure they met thresholds
- Key metrics included 5.5 million Splunk searches/day and 15K monthly active users
- Charted out different Logs Customer journeys for Integrated Engineer Portal UI for a cohesive onboarding experience across the Product line
- Developed new Billing Products to cross-charge customers for Logs with finance and Line of business review to go live and designed a billing solution for self-service API
- Liaised with Finance teams to determine budgets and forecasts for Data center capacity requirements
- Environment: Splunk, Elastic Search, Kibana, Swagger API, AWS Cloud, On-Prem Data center, Jira Align, Lucid
Product Owner, Customer Journey Expert
ING Bank Netherlands
11.2018 - 06.2022
- Acquired profound understanding of the Banking Assisted Channels space, interviewed users and visited ING Bank Netherlands Branches, so that we can create the best possible journey for our employees and customers
- Deep dive understanding into the legacy applications to ascertain functional requirements for the target systems, documented the As-Is situation, arrived at the Proposed solution and analyzed the customer journey through personas, User Impact and ensured User Experience (UX) Principles were adhered
- Created Product Roadmaps by slicing Epics into Product Features to represent the Feature Roadmap every quarter, which factored into the Quarterly Business Review (QBR) Planning
- Executed Incident management of Production tickets varying with the severity that ranged from Major to Priority 4, ensured that the first response time, regular updates and issue resolution time were observed
- Constructed a workflow for clear process to be followed and conducted Retrospectives for Major Incidents
- Tracked the health indicators of the sprint on bi-weekly Performance Wall ceremonies, assessed achievability of the Feature Roadmap on Portfolio Wall ceremonies and flagged blockers on weekly Action Impediment Meetings, that constructed the pillars of ING's Agile One Way of Working
- Coordinated the Monthly Production Release activities between various feature teams, submitted announcements to Users of upcoming feature releases and validated the released functionality
- Managing daily status meetings, sprint planning meetings, sprint review meetings, retrospective meetings, and bi-weekly sprints as per Agile Scrum software development methodology
- Conducting walk-throughs with the development team and served as a liaison between stakeholders, Design Architects, Chapter Leads and Agile development teams across multiple locations
- Environment: ServiceNow, Quality Center ALM, Confluence, MS Office, CDaaS, API, Merak, Touchpoint, Ing Private Cloud, Spotify Agile, Twilio, Kafka
Product Owner
Barclays
New York City, New York
01.2015 - 09.2018
- Gathering requirements by interviewing business users from US, EMEA and APAC Treasury Operations Teams, prioritizing business requirements, conducting scenario analysis and feasibility study
- Managing business requirements from diverse portfolio of stakeholders including US/UK Liquidity Risk Reporting teams, Funding and Liquidity Management and Treasury Risk Oversight
- Training business users to rank Sprint priorities by providing a holistic view on the opportunity cost of the prioritized backlog
- Supported the data on-boarding process end-to-end, which includes securing interlock with data providers through integration testing, deployment, activation, data validation and remediation until ready for business use
- Facilitated transition of Software Development Lifecycle from Waterfall to Agile Scrum Methodology by engaging agile coaches, training product owners, instilling a cross-functional team ideology towards the goal of achieving cohesive team results
- Spearheaded multiple iterations of Quality Assurance Testing to ensure data quality and lineage
- Constructed data structures that included data objects, the association between data objects, and rules that governed the operation on data objects
- Administered data mapping exercises by setting up data on-boarding sources through MQ/Solace/SFTP connectivity, staging tables, data extraction, data transformation, and necessitated accurate data load into data marts
- Executed User Acceptance Testing (UAT) along with business users and Quality Assurance Testing to verify if the system's behavior meets the requirements in scenarios of acceptance criteria
- Creating & maintaining requirement traceability matrix (RTM) to track each requirement backwards (to the business processes and objectives it supports) and forwards (to the subsequent artifacts, events, and changed configuration items)
- Environment: Oracle, UML, MS Office, JAVA, MS Visio, JBehave, TOAD, JIRA, SQL, Qlikview Reports, IBM Websphere MQ, Solace, Realiti, aPaaS, Rally Agile Central, Hadoop, Hive, Impala, Model Execution Engine, Business Objects, Qliksense Reports, MS SQL Server
Senior Business Analyst
CME Group
Chicago, Illinois
02.2014 - 12.2014
- Conducted scenario analysis through identifying messaging and functional scenarios by working closely with technology teams and ascertained requirements via business users interviews and prioritized business requirements
- Discovered gaps in requirements and ensured boundary maintenance with utilization of negative use case coverage
- Assisted the quality assurance team in developing test plan and test cases, moreover, necessitated broad coverage of testing through test planning, distillation and review meetings
- Implemented financial protocols, messaging networks and formats primarily with FIX
- Comprehended and clarified system back-end processes, multi-tier system requirements and data flows
- Investigated message logs to understand messaging and learnt existing system behavior using the Testing tools to carry out functional and integration testing
- Contributing member of an agile analysis team by providing internal analysis and support in the form of working group discussions and knowledge transfer between different teams
- Collaborated closely with development, QA and stakeholders in facilitating discussions that lead to testable requirements and acceptance criteria definition
- Participated and conducted JAD sessions with business users such as risk managers, operations, and SMEs to document requirements as user stories with associated acceptance test definition
- Environment: Oracle, UML, MS Office, JAVA, MS Visio, Brio Test Director, TOAD, JIRA, Atlassian Confluence, Macintosh/Windows/UNIX
Education
Master of Science - Business With Concentration in Finance
Virginia Commonwealth University
Richmond, VA05-2013
Skills
- Troubleshooting and QA
- Competitor tracking
- Research and trend analysis
- Brand building
- Roadmap development
- Stakeholder management
- Customer training
- Requirements gathering
- Jira, atlassian, rally
- Stakeholder communications
- Scrum framework
- User experience optimization
- Product roadmaps
- Project planning
Timeline
Product Manager
JP Morgan Chase
09.2022 - Current
Product Owner, Customer Journey Expert
ING Bank Netherlands
11.2018 - 06.2022
Product Owner
Barclays
01.2015 - 09.2018
Senior Business Analyst
CME Group
02.2014 - 12.2014
Master of Science - Business With Concentration in Finance
Virginia Commonwealth University