Annette Thomas-Lynch

· Perform a complex and multifaceted role requiring flexibility, independent decision-making, critical thinking, and collaboration within the Clinical Contact Center.

· Provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with health care issues.

· Applies the nursing process, critical thinking skills, and nursing judgment to assess, plan, implement, and evaluate patient care in the virtual environment.

· Communicates through a structured process in which information is exchanged clearly and accurately among team members.

· Utilizes appropriate internal and external resources to the virtual encounter, report unusual occurrences and adverse events, integrate and apply pertinent aspects of governing initiatives, directives, memorandums, and clinical practice guidelines to the professional nursing practice.

· Assesses situational elements to gain understanding and maintain awareness to support team functioning and improve care at the workgroup/unit level.

· Applies the nursing process, critical thinking skills, and nursing judgment.

· Recommend dispositions and interventions from clinical decision support tools (TXCC) to assess and address the clinical needs of patients.

· Clinical Triage recommendations reflect the uniqueness of each patient and their health concerns as well as disease processes and adaptation.

· Address emergent situations and make recommendations aimed at preserving life, preventing disability, promoting health and well-being.

· Meets the needs of customers while supporting VA missions including ICARE values; consistently communicates and treats internal and external customers in a courteous, tactful, and respectful manner.

· Provides alerts and notifications for other clinical staff and patient care team members as needed to complete their plan of care and assist in follow up care.

· Educates Veterans, their families, and staff regarding the processes and POC information for access to care of medical center programs.

· Document all encounters thoroughly and accurately in the electronic health record.

.Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.

.Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.

.Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.

.Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.

.Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.

.Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post-discharge from care facilities.

• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Developed strong relationships with veteran and their families, providing emotional support while addressing concerns or questions about plan of care.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
• Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Served as a liaison between physicians and the veterans and their families to facilitate clear communication regarding treatment options and progress updates.
• Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
• Organized and managed care of patients undergoing various therapies and procedures.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Audited charts and reviewed clinical documents to verify accuracy.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.

• Visited business assessing wellness and educating the clients about abnormal results of test done in clinic.
• Educated community members about environmentally-related health issues.
• Worked with individuals to determine specific needs based on general tests and refer them to other community resources.
• Performed cholesterol checks, body mass index, blood glucose fasting and nonfasting. Blood Pressure is also assessed and discussed with client.
• Nicotene testing is performed on patients and education about the consequences of nicotine and tobacco use is discussed with the client.
• Enhancing the educational knowledge of our clients to improve the health of the community is the goal of the wellness clinic nursing.

Level 2 Trauma hospital, I practiced in the Pacu and care for patients immediately post surgical procedure,

Collaborated with the entire staff in the medical facilty to provide best care and have the best outcome for the patient and family.

Educated the patients and family in the care needed to be successful when at home to regain independence.

• Assessed and stabilize patients immediately post surgical procedure
• Collaborated with the medical team to provide best care of patient.
• Reviewed care plans to verify patient's diagnosis, treatment goals and specific nursing orders.
• Communicated with patient's family or friends to provide advice, comfort and release instructions.

• I am part of the Weekend professionals in Pacu and I am pursuing my Master degree in Leadership.
• Fill in as Charge Preceptor for the Pacu unit and continue to assist the unit the meet its goals and initiatives of practicing and giving our patients the best care.
• Collaborate with coworkers and technicians to transport our patients to assigned units safely.
• Assist with the patient throughput and the staff workflow to maintain the unit productivity as greater that 98% or greater.
• I care for my patients and assist them to recover safely from surgery and enhance their recovery back to former health.
• I use evidence based nursing care to assist my patient and include the family in the recovery process.
• Assist the unit to maintain an environment of care and safety at 96%.
• Precept the new team members of the unit to the routine of caring for post op patients. I also introduce the new staff to policies and procedures of the surgical services.

• Supervises over 40 nurses, bedside technicians and unit coordinator. Participates in interviewing and hiring of new staff for the team.
• Managed employee's review process and ensured compliance with state and federal regulations of patient care.
• Lead and coach over 40 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
• Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
• Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit assist the staff and be a resource for all care performed in the unit.
• Actively participated in unit-based Quality Assurance Program.
• Developed new process for employee evaluation which resulted in marked performance improvements in patient care and the success of units' patient throughput.
• I am a superuser for new processes that are intr.oduced into the company and assist my staff to become proficient in the new processes.
• I am a superuser for new processes that are introduced into the company and assist my staff to become proficient in the new processes ie: electronic medical records, the use of new equipment and new treatments to enhance patient care.
• I have initiated processes in my unit to maintain my units productivity at 98% and greater.

• Managed care for post-operative patients through discharge.
• Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
• Managed clinical oversight for 22-bed unit.
• Assisted doctors with surgeries and non-invasive procedures.
• Performed monthly inventory and maintained office and medical supply counts.
• Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
• Demonstrated ability to lead and motivate outstanding healthcare teams.
• Contributed substantially to successful department JCAHO accreditation.

• Assessed need for, ordered, obtained and interpreted appropriate lab tests.
• Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team.
• Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
• Sound, ethical and independent decision-making ability consistent with medical protocols.
• Assessed and managed critical patients hemodynamic monitoring, managed ventilators and maintained drug infusions to assist vital signs.