Summary
Overview
Work History
Education
Skills
References
Languages
Languages
References
Timeline
Generic

Annette Tudela

Salem,OR

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

32
32
years of professional experience

Work History

Shift Supervisor

Atalig & Associates
Rota, MP
07.2021 - 03.2022
  • Provided exceptional customer service by addressing client inquiries promptly and professionally
  • Assisted in hiring and training new employees
  • Improved guest satisfaction by implementing efficient check in and check out procedures, implementing best methods to serve guest
  • Stayed up to date on local housing laws and update licenses to stay operative
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests
  • Improved tenant satisfaction by promptly addressing maintenance requests and concerns
  • Respond to customer complaints and requests
  • Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units

Office Specialist

Galt Foundation / OHP
Salem, OR
05.2016 - 06.2018
  • Process documents by entering data with accuracy and send correspondence letters memos, and emails
  • Type and send correspondence letters and attached other documents as needed
  • Process applications by typing, completing and submitting forms
  • Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting
  • Prioritizing tasks based on urgency
  • Maintain great attention to detail
  • Maintain confidential information of sensitive documents and adhere to privacy policies
  • Adapt quickly to learning new software programs

Insurance Agent

Primerica Financial Services Limited
Milwaukie, OR
08.2009 - 08.2012
  • Build client relations and improve people skills
  • Generate new business by prospecting and cold calling
  • Provide solutions to clients based on their individual needs
  • Accept payments for polices and deliver upon completion
  • Adhere to privacy policies and procedures

Office Assistant

Department of Revenue
Salem, OR
01.2007 - 05.2007
  • Operate office machines, such as photocopiers and scanners, fax machines, and personal computers
  • Answer telephones, direct calls, and take messages
  • Review files, records, and other documents to obtain information to respond to requests
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Complete work schedules, manage calendars, and arrange appointments
  • Type, format, proofread, and edit correspondence and other documents, from notes, using computers or typewriters
  • Collect, count, disburse money, do basic bookkeeping, and complete banking transactions
  • Complete and mail bills, contracts, policies, invoices, or checks
  • Process clients tax returns

Relationship Banker

Stockton, Ca
04.1990 - 07.1993
  • Greets customers warmly with excellent customer service
  • Transacts credits and debits, process loan payments, sell cashier’s checks, take check orders, travelers checks, answer questions in person or on the telephone
  • Open and close accounts
  • Follow procedure to bring clients to their safe deposit box
  • Cross sell bank products by answering customer inquiries and informing customers of new services and product promotions that pertain to their needs
  • Balance cash drawer at the end of each shift with accuracy
  • Handle any evident discrepancies

Education

High School Diploma -

Willow Glen High School
San Jose, CA
06-1985

Skills

  • Work well under pressure
  • Quick learner
  • Enjoy being challenged
  • Continuous improvement
  • Organized and detail-oriented
  • Responsible, Independent Worker
  • Strong communication skills

References

Reference Alyssa Calvo ( 8 years) Instructional Assistant 503.439.6623 Alyssacalvoagmail.com June Lizama (25 years) Court Operations Supervisor 619.341.2457 / June_lizama@ymail.com Rose McCullough (25years) Laboratory Tech 760.791.2120 mcculloughroseann555@gmail.com

Languages

  • Bilingual
  • Fluent in Chamorro / English

Languages

Chamorro
Professional
English
Professional

References

References available upon request.

Timeline

Shift Supervisor

Atalig & Associates
07.2021 - 03.2022

Office Specialist

Galt Foundation / OHP
05.2016 - 06.2018

Insurance Agent

Primerica Financial Services Limited
08.2009 - 08.2012

Office Assistant

Department of Revenue
01.2007 - 05.2007

Relationship Banker

04.1990 - 07.1993

High School Diploma -

Willow Glen High School

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Annette Tudela