Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Annette Vachon

Building Team Lead
Somersworth,NH

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Building Team Lead

Housing Department At University Of New Hampshire
03.2017 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Housekeeping Supervisor

Facilities Department, University Of New Hampshire
04.2004 - 03.2017
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific buildings and areas
  • Increased employee performance through effective supervision and training.
  • Investigated complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Managed laundry for my assigned area.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeepers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Addressed customer feedback and complaints to maximize satisfaction.

Building Service Worker

Facilities Department, University Of New Hampshire
06.1996 - 04.2004
  • Completed assigned work in a timely manner to ensure minimal disruption to building occupants daily activities.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing and vacuuming for Spaulding Hall.
  • Demonstrated a strong work ethic by consistently arriving punctually, completing tasks efficiently, and remaining flexible in adapting to changing priorities.
  • Assisted with the preparation of special events held within the building by working off shifts.
  • Contributed to a positive first impression for visitors by maintaining clean entryways, lobbies, and common areas throughout the building.
  • Enhanced building cleanliness by efficiently performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Maintained a healthy environment by cleaning restrooms, refilling soap dispensers, and sanitizing high-touch surfaces regularly.
  • Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.
  • Improved waste management efficiency by appropriately sorting recyclables and coordinating trash disposal schedules.
  • Preserved the longevity of flooring materials through diligent care, including routine waxing, buffing, and polishing.
  • Promoted a safe working environment by promptly addressing any hazards or potential risks identified during routine inspections.
  • Maintained custodial building task schedule and adjusted hours or time schedule to accommodate workload.
  • Collaborated with fellow Building Service Workers to accomplish larger projects efficiently while adhering to strict deadlines.
  • Increased equipment lifespan through regular preventative maintenance checks on tools such as power washers and carpet cleaners.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and carpet extractors to clean carpeted areas in offices.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.

Education

No Degree - Operations Management

Granite State College
Concord, NH

High School Diploma -

Noble High School
North Berwick, ME
06.1983

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance Improvement
  • Quality Control
  • Diversity and Inclusion
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision
  • Mentoring
  • Leading Team Meetings
  • Documentation And Reporting
  • Giving Constructive Feedback
  • Performance Evaluations, SMART goals
  • Overtime Management

Certification

- Supervising @ UNH February 2007

- Performance Management: Setting Goals and Managing Performance. Linked in Learning April 6, 2021

- Delegating Tasks. Linked in Learning April 12, 2021

- Lean White Belt, January 2022

- Lean Yellow Belt, February 2022

- Defensive Driving, May 2024

Timeline

Building Team Lead

Housing Department At University Of New Hampshire
03.2017 - Current

Housekeeping Supervisor

Facilities Department, University Of New Hampshire
04.2004 - 03.2017

Building Service Worker

Facilities Department, University Of New Hampshire
06.1996 - 04.2004

No Degree - Operations Management

Granite State College

High School Diploma -

Noble High School

Similar Profiles

CREATE PROFILE
Annette VachonBuilding Team Lead