Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer or patient a positive experience.
Work History
Director of Nursing, Director of Women and Infant Services
08.2020 - 06.2023
Under the leadership of the
Gathered information from my leadership and or management under leadership and entered all data to maintain and organize
records and databases
Developed a successful filing system to increase the ability to retain and recover documents, reports, and records
Maintained office supplies by checking inventory and ordering items
Made copies, sent faxes, and handled all incoming and outgoing correspondence for STD numbers for all departments under the
Women and Infants Services departments with St
Joseph’s Hospital and Medical Center for the state of Arizona
Prepared agendas and took notes and dictated minutes for meetings
Prepared documents and paperwork to Archive and or retrieve records with Iron Mountain
Scheduled and coordinated meetings and appointments both internal and at times assisted PCH to coordinate and organize
meetings and or events at our facility with the coordinator at Phoenix Children's Hospital for the Neonatal and Oncology clinics
I compiled data from multiple sources to produce comprehensive reports, such as the Arizona Perinatal Trust report, which
encompassed information for all patients receiving Women and Infant Services
Coordinated with other supervisors, combining group efforts to achieve goals
Implemented departmental policies and standards in conjunction with management to streamline internal processes
Adaptable and proficient in learning new concepts quickly and efficiently
I helped fellow organizations and merchants set up accounts set up an account through a comprehensive vendor packet to
set up an account with our organization to place requisitions and purchase orders with simplicity
Ordered high-risk and daily medical equipment used by our physicians and or departments when requested.
Administrative Assistant Psychology Coordinator II
Craniofacial Center, Dignity Health, Barrow Neurological Institute
PHOENIX, Arizona
08.2002 - 03.2018
Managed front office when short staffed, managed phone lines, checked in patients, returned voicemails in a timely manner and
directed messages to team members when related to patient care as well as completing my regular duties for my job role
Handled correspondence, managed files, and performed other clerical duties for the office staff
Called patients to confirm scheduled appointments and obtain additional details
Retrieved faxes and uploaded documents to patient charts to assist clinical staff
Uploaded all documents into the scanner to import into patient charts, documented details and verified insurance when necessary
for status of coverage and attached any authorization and or grant to DOS
Provided any upcoming appointments and or notes, records etc
Per patient and or provider request
Gathered, transcribed, and
typed, scanned, imported all patient information into a chart
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical or dental assistants
Applied knowledge of medical terminology and insurance to support office administration productivity
Maintained waiting rooms by organizing space, cleaned and sanitized patient and staff areas
Delivered high-quality administrative and customer service to sustain patient care and workflows
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
Updated all psychological and EIP tests provided by the provider and education board.
Sr. Medical Receptionist
Dignity Health Barrow Neurological Institute
PHOENIX, Arizona
12.2015 - 03.2018
Checked patients in and out for appointments and collected co-payments
Managed front office when short staffed managing the phone lines, checking voicemail, returning calls, directing messages to team
members
On top of regular duties
Handled correspondence, managed files, and performed other clerical duties for office staff
Called patients to confirm scheduled appointments and obtain additional details
Retrieved faxes and uploaded documents to patient charts to assist clinical staff
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
Gathered, transcribed, and typed medical information into charts
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
Applied knowledge of medical terminology and insurance processes to support office administration productivity
Straightened up the waiting room to maintain a neat and organized space
Delivered high-quality administrative and customer service to sustain patient and workflows
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
Partner with a psychologist to initiate, facilitate, and moderate counseling with patients only and or with family
Updated all psychological and EIP tests provided by the provider and education board
Prioritized and organized tasks to efficiently accomplish service goals
Identified needs of customers promptly and efficiently
Discussed patient needs and expectations with patients and providers.
Director of Nursing, Women & Children Services at Baylor Scott And White Medical Center - McKinneyDirector of Nursing, Women & Children Services at Baylor Scott And White Medical Center - McKinney