Summary
Work History
Education
Skills
Languages
Overview
Certification
References
Generic
ANNETTE VILLAVERDE

ANNETTE VILLAVERDE

Phoenix,AZ

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer or patient a positive experience.

Work History

Director of Nursing, Director of Women and Infant Services

08.2020 - 06.2023
  • Under the leadership of the
  • Gathered information from my leadership and or management under leadership and entered all data to maintain and organize records and databases
  • Developed a successful filing system to increase the ability to retain and recover documents, reports, and records
  • Maintained office supplies by checking inventory and ordering items
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence for STD numbers for all departments under the
  • Women and Infants Services departments with St
  • Joseph’s Hospital and Medical Center for the state of Arizona
  • Prepared agendas and took notes and dictated minutes for meetings
  • Prepared documents and paperwork to Archive and or retrieve records with Iron Mountain
  • Scheduled and coordinated meetings and appointments both internal and at times assisted PCH to coordinate and organize meetings and or events at our facility with the coordinator at Phoenix Children's Hospital for the Neonatal and Oncology clinics
  • I compiled data from multiple sources to produce comprehensive reports, such as the Arizona Perinatal Trust report, which encompassed information for all patients receiving Women and Infant Services
  • Coordinated with other supervisors, combining group efforts to achieve goals
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • I helped fellow organizations and merchants set up accounts set up an account through a comprehensive vendor packet to set up an account with our organization to place requisitions and purchase orders with simplicity
  • Ordered high-risk and daily medical equipment used by our physicians and or departments when requested.

Administrative Assistant Psychology Coordinator II

Craniofacial Center, Dignity Health, Barrow Neurological Institute
PHOENIX, Arizona
08.2002 - 03.2018
  • Managed front office when short staffed, managed phone lines, checked in patients, returned voicemails in a timely manner and directed messages to team members when related to patient care as well as completing my regular duties for my job role
  • Handled correspondence, managed files, and performed other clerical duties for the office staff
  • Called patients to confirm scheduled appointments and obtain additional details
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Uploaded all documents into the scanner to import into patient charts, documented details and verified insurance when necessary for status of coverage and attached any authorization and or grant to DOS
  • Provided any upcoming appointments and or notes, records etc
  • Per patient and or provider request
  • Gathered, transcribed, and typed, scanned, imported all patient information into a chart
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical or dental assistants
  • Applied knowledge of medical terminology and insurance to support office administration productivity
  • Maintained waiting rooms by organizing space, cleaned and sanitized patient and staff areas
  • Delivered high-quality administrative and customer service to sustain patient care and workflows
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
  • Updated all psychological and EIP tests provided by the provider and education board.

Sr. Medical Receptionist

Dignity Health Barrow Neurological Institute
PHOENIX, Arizona
12.2015 - 03.2018
  • Checked patients in and out for appointments and collected co-payments
  • Managed front office when short staffed managing the phone lines, checking voicemail, returning calls, directing messages to team members
  • On top of regular duties
  • Handled correspondence, managed files, and performed other clerical duties for office staff
  • Called patients to confirm scheduled appointments and obtain additional details
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
  • Gathered, transcribed, and typed medical information into charts
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity
  • Straightened up the waiting room to maintain a neat and organized space
  • Delivered high-quality administrative and customer service to sustain patient and workflows
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
  • Partner with a psychologist to initiate, facilitate, and moderate counseling with patients only and or with family
  • Updated all psychological and EIP tests provided by the provider and education board
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Identified needs of customers promptly and efficiently
  • Discussed patient needs and expectations with patients and providers.

MEDICAL ACCOUNT SPECIALIST

BUREAU OF, ECONOMICS
10.2013 - 12.2015

ACCOUNTS RECEIVABLE REPRESENTATIVE

HOME CARE
06.2007 - 07.2012

OFFICE MANAGER

JAFARI CHIROPRACTIC
, AND
02.2002 - 06.2007

SUMMARY Administrative Assistant Coordinator III

Dignity Health, Joseph's and Medical
PHOENIX, Arizona

Education

Associates - Business Administration

Phoenix College

High School Diploma -

North High School

Skills

  • COMPUTER SKILLS
  • HIPAA Regulations
  • Verbal and Written Communication
  • Documentation and Reporting
  • Data Analysis
  • Financial Reporting Coordination

Languages

Spanish
Professional

Overview

21
21
years of professional experience
1
1
Certificate

Certification

INVENTORY MANAGEMENT CORRESPONDENCE MANAGEMENT FILING OFFICE INVENTORY MANAGEMENT REPORT ANALYSIS ABILITY TO MULTITASK EVENT PLANNING SPANISH SPEAKING

References

REFERENCES PROVIDED UPON REQUEST
ANNETTE VILLAVERDE