Summary
Overview
Work History
Education
Skills
Timeline
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Annette Walker

Wappingers Falls ,New York

Summary

Dynamic Office Assistant with a proven track record at Family Services, excelling in customer service and administrative support. Enhanced office efficiency through innovative filing systems and effective appointment scheduling. A dedicated team player, skilled in data entry and fostering strong relationships, ensuring seamless communication and operational success.

Overview

2
2
years of professional experience

Work History

Office Assistant

Family Services
10.2022 - 04.2024
  • Managed scheduling and appointment coordination for clients and staff.
  • Assisted in maintaining accurate client records using electronic database systems.
  • Facilitated communication between departments to enhance service delivery efficiency.
  • Prepared and distributed informational materials to clients and community partners.
  • Supported office operations by managing inventory and ordering supplies as needed.
  • Organized client files, ensuring confidentiality and compliance with data protection regulations.
  • Conducted preliminary assessments to identify client needs and referred them to appropriate services.
  • Provided administrative support during community outreach events, improving engagement efforts.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported staff on special assignments and ad hoc projects.
  • Assisted with onboarding of new employees.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

LPN - Nursing

Cti Boces
Poughkeepsie, NY
06.2009

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Office administration
  • Mail handling
  • Excel spreadsheets
  • Office management
  • Appointment scheduling
  • Strong problem solver
  • Relationship building

Timeline

Office Assistant

Family Services
10.2022 - 04.2024

LPN - Nursing

Cti Boces

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