Annette Walsh
Kunkletown,PA
Summary
Dynamic professional with a proven track record in staff development and customer service excellence, notably at Radio Shack Corporation. Expert in client management and health and safety procedures, I've significantly enhanced customer satisfaction and team efficiency. Skilled in decision-making and demonstrating patience and empathy, I thrive in fast-paced environments, driving positive outcomes. Attentive Assistant Group Supervisor with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Assistant Group Supervisor
The Growing Place Daycare Center
01.2023 - Current
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
Shop From Home Associate
Shop Rite
08.2022 - 02.2023
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Managed inventory control by accurately tracking purchased items and reporting discrepancies to store management.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
Caregiving
09.2019 - 08.2022
Stayed home to take care of my Children
Assistant Group Supervisor
The Growing Place Daycare Center
09.2015 - 09.2019
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Cashier
Ellie Mae's Closet
04.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Babysitter
Shannon Acconzo
01.2008 - 06.2013
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Store Manager
Radio Shack Corporation
09.1999 - 10.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA06.1997
Skills
- Decision-making capabilities
- Client management
- Meeting attendance
- Staff Development
- Materials and supplies preparation
- Health and safety procedures
- Customer Service
- Customer Assistance
- Patience and Empathy
- Customer Complaint Resolution
- Documentation And Reporting
- Recruiting and Hiring
Timeline
Assistant Group Supervisor
The Growing Place Daycare Center
01.2023 - Current
Shop From Home Associate
Shop Rite
08.2022 - 02.2023
Caregiving
09.2019 - 08.2022
Assistant Group Supervisor
The Growing Place Daycare Center
09.2015 - 09.2019
Cashier
Ellie Mae's Closet
04.2014 - 05.2015
Babysitter
Shannon Acconzo
01.2008 - 06.2013
Store Manager
Radio Shack Corporation
09.1999 - 10.2007
High School Diploma -
Pleasant Valley High School
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