Annette Whitby

911 Dispatcher

Kent County Levy Court

Dover, DE

06.2006 - Current

Compiled statistical data related to 911 calls received such as response times and types of calls handled.
Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Advised supervisors on new methods for improving efficiency of operations within communications center.
Provided pre-arrival instructions to callers in life threatening situations.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Coordinated activities between multiple agencies during emergency situations.
Participated in drills designed to test emergency preparedness procedures; documented results for review.
Used radio, telephone and computer system to update first responders with new information.
Dispatched police officers and emergency personnel to calls for service.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Answered numerous calls per shift to assist with customer questions and concerns.
Collaborated with others to discuss new opportunities.
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.