Annette White

Fast, accurate order taking and input on POS system

• Explained menu items and suggested appropriate options for food allergy concerns.
• Attention to detail on all aspects for customer and restaurant
• Identify any issues and resolve them in a professional and timely matter
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Implemented procedures and policies with strategic planning
• Collected co pays and kept daily accountability records
• Provided support for setting up the physician's initial licensure, new office set-up; scheduled patients, designed charting system; surgical and medical consultations
• Scheduled/confirmed patient diagnostic appointments, surgeries or medical consultations
• Performed daily administrative tasks, including maintaining electronic medical records, authorization approvals, insurance authorizations
• Provided coverage as needed to complete documentation, case histories, primary care physician coordination, and prompt call back
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Maintained current and accurate medical records for patients.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.

• Answered all telephone calls
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Relayed guest comments or suggestions to manager on duty for further action.
• Upheld a high standard of customer service
• Monitored training of new employees

• Confidentially to Patient’s information at all times (HIPAA)
• Companionship
• Transferred and transported patients to and for necessities
• Meal preparation
• Housekeeping
• Personal care, bathed, dressed, skin care & massage

• In charge of accounting for all caregivers for any and all money spent on patient
• Implemented policy and procedures to ensure patient’s privacy and confidentiality as well as honesty from all caregivers
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Documented vitals, behaviors, and medications in client medical records.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Entertained, conversed, and read aloud to keep patients mentally alert.
• Monitored progress and documented patient health status changes to keep care team updated.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

• Companionship
• Transferred and transported patients to and for necessities
• Meal preparation
• Personal care, bathed, dressed, skin care & massage

• POS System used for hourly, shift and daily reports, along with customer orders
• Exceptional active team leader with positive, energetic personality which encouraged team to be proactive, organized and trained the importance that the customer always comes first
• Completed and delivered bank deposits daily
• ServSafe certified
• Exercised composure under pressure and in escalated customer service scenarios.
• Excelled in every store position and regularly backed up front-line staff.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Coordinated the office of medical professional, allied health and administrative assistants, including schedules for on call, patient care to include psychiatric unit
• Daily reviewed charge reconciliation and charge review
• Worked with vendors on schedules, unique situations and lunches
• Recorder and distributed meeting minutes
• Contacted primary care physicians and specialists for continuum of care upon discharge of patients
• Inventory and supply coordination

• Assisted in creation, revision and implementation of operating instructions, policies and job descriptions
• Managed all office supplies and ordering along with maintaining under budget
• Structured new practice for three doctors and nurse practitioner
• Obtained referrals and authorization for surgery diagnostic tests, several other invasive procedures
• Efficiently obtained insurance information and assisted patients with completing necessary paperwork
• Retrieved and updated reports from physicians to include diagnostic images and reports for physicians prior to patient visits

• Volenteered
• Plan, organize and collect donations for several fundraisers per year
• Correspond with parents and players regarding upcoming events
• Continuously research successful fund-raising ideas resulting in significantly increased funds for the program “Hats off to Hospice” member for annual Hospice Memorial Walk 2006-2013
• Set, increased and exceeded personal goals annually, raising thousands of dollars to support the care of current and future patients
• Participated in the 5K walk each year

• Registered, updated and input patient information for outpatient procedures and diagnostic testing
• Provided patients and families with education regarding policies, procedures and services of the area
• Processed daily log of co-payments and maintained accurate logs of all cash, credit and checks
• Maintained medical records, technical library and correspondence files

• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Processed customer orders accurately and within agreed timeframes to meet service standards.

• Restaurant Server Several years of Superior experience in customer service

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Audited fellow teller currency to contribute to dual-control procedures.
• Sold and cross-sold bank products to new and existing customers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

• Consistently recognized for thoroughness and professionalism, with awards and letters from
• Capable of maintaining courtesy and accuracy in a busy medical office with frequent interruptions
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Willingness to participate in continued education
• Specializing in customer satisfaction, compassion, complete professionalism and surpassing management expectations.
• Assisted customers with banking needs and inquiries.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.