Annette Whitecotten
Indianapolis,IN
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at CCS Industrial Staffing through exceptional relationship building and customer service. Skilled in account management and upselling, I've successfully expanded client portfolios and resolved critical issues, boosting revenue and fostering robust professional networks.
Overview
10
10
years of professional experience
Work History
Account Manager/Regional Sales Manager/Recruiter
CCS Industrial Staffing
03.2016 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Customer Service/Training Coordinator
Walmart
02.2015 - 03.2016
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Enhanced onboarding experience for new hires with structured training program that accelerated their time to productivity.
- Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05.
Skills
- Account management
- Customer service
- Client relations
- Relationship building
- Goal oriented
- Sales development
- Client relationship building
- Networking skills
- Upselling
- Cold calling skills
- Client meetings
- Account servicing skills
Timeline
Account Manager/Regional Sales Manager/Recruiter
CCS Industrial Staffing
03.2016 - 10.2024
Customer Service/Training Coordinator
Walmart
02.2015 - 03.2016
High School Diploma -
Ben Davis High School