Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Whitener

Mesquite

Summary

Professional retail worker with strong track record in providing efficient and accurate service in high-traffic environments. Demonstrates exceptional skills in cash handling, problem-solving, and customer relations. Known for strong teamwork and adaptability, consistently meeting changing business needs and contributing to positive work atmosphere. Highly reliable with focus on achieving results and ensuring customer satisfaction.

Overview

16
16
years of professional experience

Work History

Service Cashier

Dallas Dodge Chrysler Jeep
04.2021 - Current
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.

Front End Team Lead

Academy Sports Outdoors
01.2016 - 01.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Shift Supervisor

Walgreens
01.2012 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Supervisor

Fiesta Mart
01.2009 - 01.2012
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.

Education

High School Diploma -

Hillcrest High School
Dallas, TX
01-1989

Skills

  • Customer service
  • Money handling
  • Cash handling
  • Merchandise stocking
  • Complaint resolution
  • Sales transactions
  • Drawer balancing
  • Store recovery
  • Teamwork and collaboration
  • Problem-solving

Timeline

Service Cashier

Dallas Dodge Chrysler Jeep
04.2021 - Current

Front End Team Lead

Academy Sports Outdoors
01.2016 - 01.2021

Shift Supervisor

Walgreens
01.2012 - 01.2016

Customer Service Supervisor

Fiesta Mart
01.2009 - 01.2012

High School Diploma -

Hillcrest High School

Similar Profiles

CREATE PROFILE
Annette Whitener