Annette Whitener
Dallas Dodge Chrysler Jeep
Mesquite
16
years of professional experience
Professional retail worker with strong track record in providing efficient and accurate service in high-traffic environments. Demonstrates exceptional skills in cash handling, problem-solving, and customer relations. Known for strong teamwork and adaptability, consistently meeting changing business needs and contributing to positive work atmosphere. Highly reliable with focus on achieving results and ensuring customer satisfaction.
Work History
Service Cashier
5 Years 7 Months- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Front End Team Lead
5 Years- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Shift Supervisor
4 Years- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Supervisor
3 Years- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Education
High School Diploma
Skills
Customer service
Money handling
Cash handling
Merchandise stocking
Complaint resolution
Sales transactions
Drawer balancing
Store recovery
Teamwork and collaboration
Problem-solving
Timeline
Service Cashier
Dallas Dodge Chrysler Jeep
04.2021 - CurrentRead More
Front End Team Lead
Academy Sports Outdoors
01.2016 - 01.2021Read More
Shift Supervisor
Walgreens
01.2012 - 01.2016Read More
Customer Service Supervisor
Fiesta Mart
01.2009 - 01.2012Read More
Hillcrest High School
High School Diploma
Read More