Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNETTE WILSON

Pleasant Prairie

Summary

Experienced customer service and site management professional with over 10 years of success in manufacturing and supply environments. Skilled in account support, vendor communication, order processing, and team leadership. Known for strong problem-solving, reliability, and delivering excellent service in fast-paced settings.

Overview

17
17
years of professional experience

Work History

Site Manager

P.F. Markey
02.2017 - 05.2025
  • - Led daily site operations, overseeing inventory control, purchasing, and vendor management.
  • - Reviewed financial and activity reports to monitor performance and identify areas for cost reduction.
  • - Supervised and motivated team members to meet production and customer service goals.
  • - Coordinated logistics and supply chain activities to ensure timely delivery of goods.
  • - Maintained budgets and managed sourcing within financial targets.
  • Manage daily operations of client accounts, including service portals, scheduled work, and ongoing communications.
  • Serve as the primary point of contact for clients, responding to inquiries and updates with professionalism and urgency.
  • Coordinate with subcontractors to ensure timely and high-quality service delivery.
  • Maintain accurate and up-to-date client records, service logs, and financial documentation.
  • Monitor account profitability and implement strategies to optimize efficiency and margins.
  • Collaborate with internal teams to align service execution with client expectations.
  • Delegate tasks effectively while maintaining accountability for overall performance.
  • Anticipate client needs and proactively address potential issues before they escalate.
  • Provide regular reporting and performance summaries to clients and senior leadership.
  • Ensure all work adheres to company standards, contract requirements, and regulatory guidelines.
  • Handle multiple projects and responsibilities simultaneously while maintaining a high level of organization and accuracy.
  • Assist in sourcing suppliers and negotiating pricing, terms, and delivery schedules.
  • Create and process purchase orders in accordance with company policies.
  • Track shipments and follow up on deliveries to ensure timely receipt.
  • Maintain accurate records of purchases, pricing, and inventory.
  • Collaborate with internal departments to forecast needs and avoid shortages.
  • Resolve issues related to invoices, deliveries, or product quality.
  • Support vendor evaluations and performance reviews.
  • Analyze market trends to identify potential suppliers and sourcing opportunities.
  • Maintain accurate records of purchases, pricing, and vendor contracts.
  • Work closely with cross-functional teams to ensure alignment on strategies.

Customer Service Representative

P.F. Markey
04.2014 - 01.2017
  • - Provided customer support via phone, email, and in-person, processing orders and resolving complaints.
  • - Managed purchasing duties including preparing requisitions and processing purchase orders.
  • - Worked with vendors to confirm product availability and coordinate deliveries.
  • - Maintained detailed customer records and ensured accuracy in billing and service resolution.
  • - Informed customers about product pricing, shipping schedules, and order status.
  • Order Entry
  • Enter customer orders into the system
  • Submit order acknowledgement to customer within 24 hours of receipt
  • Order Management
  • Assist with the communication of any special raw material requirements
  • Review of orders for timeliness of scheduling, completion, and shipping
  • Confirm accuracy of shipping documentation with customer purchase order and order acknowledgement
  • Timely communication of order delay or any other supply issues
  • Customer Service
  • Maintain accurate and updated customer information in our database systems
  • Maintain and provide accurate and updated customer pricing
  • Manage any sample requests
  • Respond to quotations for stock bottles
  • Deliver information pertaining to our stock bottle program (pack out, pallet/TL quantities etc.)
  • Review and communicate inventory levels with the customers
  • Register any customer quality issues and communicate the process with the customer; follow up on Closed complaints
  • Assist and address any A/R issues
  • Assist and address any slow/obsolete inventory issues
  • Arrange freight including invoice prep and pick ticket generation
  • Sales Support
  • Implement new customer set up (including BOM et al)
  • Properly qualify and manage phone and web site inquiries
  • Assist with New Product development projects (drawing/mold PO’s, tooling invoices etc.)
  • Establish/maintain professional customer relationships/communication
  • Provide new stock bottle quotations
  • Prepare purchase orders and invoices for customer drawings/new molds

Accounts Payable/Receivable

Dow Chemical
03.2008 - 04.2014
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
  • Compile statistical, financial, accounting or auditing reports and tables
  • Code documents according to company procedures

Education

High School Diploma -

Naples American High School
Naples, Italy

Skills

  • Customer Service
  • Order Processing
  • ERP Systems
  • Inventory Management
  • Microsoft Office Suite
  • Purchasing
  • Team Leadership
  • Budget Management
  • Vendor Relations
  • Communication
  • Supply Chain Coordination
  • Time Management
  • Process Improvement

Timeline

Site Manager

P.F. Markey
02.2017 - 05.2025

Customer Service Representative

P.F. Markey
04.2014 - 01.2017

Accounts Payable/Receivable

Dow Chemical
03.2008 - 04.2014

High School Diploma -

Naples American High School

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