Annette Wormely

Conference Center Receptionist

UL Solutions

11.1998 - Current

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Participate in event planning for events housed in the Conference Center.
Schedule, coordinate, and provide general maintenance in all new, state of the art conference rooms.
Provide necessary audio/visual technical assistance.
Greet and register all clients and guests.
Coordinate involvement with volunteer opportunities arranged by the Corporate Social Responsibility team.
Support Executive Assistance to the EA's when needed.
Maintain a through and accurate record of all meetings in the Conference Center.
Create and process expense reports and POs for goods and services.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Collaborated with management to improve internal processes and procedures for better workflow optimization.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Helped maintain office security by monitoring visitor access and issuing badges as needed.
Support customers by managing 20 calls per day efficiently while maintaining professionalism and upbeat tone.