Annette Young
Las Vegas,NV
Summary
Advanced experience in all fields
Overview
23
23
years of professional experience
1
1
Certification
Work History
Telemarketer
Greentech
01.2024 - 08.2025
- Contacting potential customers via phone to sell products, services
- Explaining product or service features, prices, and benefits, often using prepared sales scripts.
- Answering customer questions, addressing concerns, and providing excellent customer service.
- Documenting customer information, contact details, orders, and reactions in a computerized system.
- Identifying potential customers from various sources, including telephone directories, magazine reply cards, and purchased lists.
- Scheduling appointments for sales representatives to meet with prospective clients.
- Working to achieve or exceed established sales targets or quotas.
Guest Attendant
ladui suites
03.2019 - 08.2025
- Assisting guests with after-hours check-ins and requests, performing property security patrols, maintaining laundry and cleanliness, and handling administrative tasks like guest billing and reports.
- Providing customer service, ensuring safety and security, and may perform light cleaning or administrative duties, acting as the primary contact for guests when other departments are closed.
- Assisting guests with late check-ins and check-outs.
- Addressing guest inquiries, complaints, and requests, especially after regular office hours.
- Providing courteous customer service and information about hotel services and features.
- Conducting regular safety and security patrols of the property.
- Ensuring guest privacy and safety throughout the night.
- Following property emergency procedures.
- Computing bills, collecting payments, and posting charges to the property management system.
- Running the night audit and associated reports.
- Programming guest room keys.
- Washing, drying, folding, and organizing linens, blankets, and towels.
- Maintaining the cleanliness and organization of the laundry area and other public spaces.
- Making courtesy calls to guests after check-in to ensure satisfaction.
- Communicating with other departments or colleagues as needed.
Crew Member/Cashier/Customer Service
Chili's Grill & Bar
11.2021 - 12.2023
- Greet and positively engage guests in the restaurant.
- Accurately accept the guests' orders and process payments.
- Address and resolve all guest inquiries and concerns in a timely manner.
- Maintain a safe, secure, and comfortable area for guests and team members.
- Work well with our Delivery Partners.
- Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.
- Answering questions about menu items and promotions.
- Restocking product and workstations.
- Using food preparation equipment including ovens, fryers, grills and various kitchen equipment.
- Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors.
Call Center Collections Representative
Hilton Grand Vacations
08.2017 - 10.2021
- Negotiated payment arrangements with delinquent customers, resulting in a XX% increase in successful collections.
- Implemented effective skip tracing techniques to locate and contact hard-to-reach debtors, resulting in an XX% improvement in locating rates.
- Developed strong relationships with customers by providing empathetic and professional assistance during the collection process.
- Managed a portfolio of XX accounts, consistently meeting or exceeding monthly collection targets.
First Party Collections Specialist
Columbus Bank and Trust Company
08.2010 - 07.2017
- Regularly review client and customer accounts to identify overdue payments and determine appropriate actions.
- Make outbound calls, send emails, and potentially conduct personal visits to notify customers of overdue payments and solicit payment.
- Work with debtors to establish payment plans or settlements based on their financial situations and the company's policies.
- Address customer inquiries, investigate billing discrepancies, and provide necessary documentation to resolve payment issues.
- Keep detailed, accurate records of all collection efforts, communications, and account status updates using various systems and software.
- Generate reports on collection activities, progress, and account status for management.
- Follow company policies and relevant laws and regulations governing debt collection.
- Escalate unresolved issues or potential collection problems to senior management when necessary.
Healthcare Sales and Customer Service
Kaiser Permanente
02.2007 - 07.2010
- Building and maintaining relationships with doctors, nurses, hospital staff, and other healthcare professionals.
- Presenting and demonstrating medical products (drugs, devices, equipment) to potential clients.
- Achieving sales targets and developing strategies to increase product sales.
- Providing information on costs, benefits, and product features.
- Attending sales meetings, conferences, and trade shows.
- Staying updated on medical advancements, industry trends, and competitor activities.
Housekeeper/Laundry
HomeTowne Studios by Red Roof
01.2003 - 01.2007
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests.
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness.
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction.
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests.
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively.
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards.
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies.
Education
Hs - High school diploma or GED
Apollo High School
Glendale, AZ05.2007
Skills
- Hospital experience
- APIs
- OPERA
- Multitasking
- Customer relationship building
- Latte art
- Bilingual
- Client services
- Sales
- Negotiation
- Basic knife skills
- Apache Hive
- Presentation skills
- Supervising experience
- Animal restraint
- Data analysis skills
- Software troubleshooting
- Dependability
- Cold calling
- Outside sales
- Clear language communication
- Loan processing
- Food service
- Plumbing
- Search engines
- Adult day care community resources
- Phone etiquette
- Carpentry
- Profit & loss
- Procurement
- Adobe Acrobat
- Oracle Transportation Management
- Insurance verification
- Patient observation
- Laundry
- Culinary experience
- Live chat
- Employment & labor law
- Account management
- Customer service management
- Phone call management
- Auto glass
- Mechanical knowledge
- Medical billing
- Food sanitation practices
- Technical support
- MacOS
- Quicken
- Food Safety
- Change Management
- Logistics
- SaaS
- Typing
- Hospitality
- Heavy lifting
- GIS
- Inpatient
- Photography
- Maintenance
- Customer engagement
- Working with people with disabilities
- Dog handling
- Microsoft Office
- Marketing
- Time management
- High availability
- Dealership experience
- Catering
- Manufacturing
- Business intelligence
- Microsoft Word
- Electrical experience
- Janitorial experience
- Performance Management
- Workday
- Coffee experience
- Corrections facility medical clinic
- Host/hostess experience
- Electrical systems
- Computer skills
- POS
- Social work
- Retail math
- Recruiting
- Event planning
- Expediting
- Serving
- Employee relations
- User acceptance testing
- Medical administrative support
- Public speaking
- Landlord-tenant law
- Administrative experience
- Portfolio Management
- Canvassing
- Photo editing
- Salesforce
- Operations management
- Computer literacy
- Agile
- Telemarketing
- Business requirements
- AS400
- Business development
- Quality Assurance
- Sales development management
- Sales strategy
- 10 key typing
- Barista experience
- Budgeting
- Visio
- Google Docs
- Windows
- Hotel policy compliance
- Copywriting
- Home health
- Animal care
- Kronos
- Phone communication
- Patience
- CRM systems
- Interviewing
- Aging issues counseling
- Travel planning
- Pricing
- Conflict management
- Office experience
- Risk Management
- B2B
- Inside sales
- Customer communication
- Microsoft Powerpoint
- Product management
- Laboratory experience
- Data entry
- Caregiving
- Team development
- Medical terminology
- Documentation review
Certification
- Food Handler Certification
- ServSafe
- CPR Certification
- First Aid Certification
- AED Certification
- Food Safety Certification
- EPA Certification
- EPA Universal Certification
- Certified Apartment Manager
- Associate Professional in Human Resources
- SHRM Certified Professional
- State Tested Nursing Assistant
- Series 66
- Series 65
- RMA
- Professional In Human Resources
- Senior Professional in Human Resources
- Certified Coding Associate
- CRCM
- LADC
- LISW
- Social Work License
- Physician Assistant License
- Medical License
- APRN
- Certified Nurse Practitioner
- LMHP
- Certified Recovery Specialist
- BLS Certification
- RBT Certification
- CPA
- LCMHC
- LCSW-C
- LPC
- LMSW
- Licensed Clinical Social Worker
- LAC
- CADAC
- LMFTA
- LCMFT
- LIMHP
- Substance Abuse Counseling Certification
- LCPC
- LMHC
- Certified Behavioral Health Technician
- CPI Certification
- EMT Certification
- Medical Billing Certification
- Counseling Certification
- Certified Notary Public
- CMHC
- Pharmacy Technician Certification
- Certified Medical Assistant
- RRT
- LPN
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Telemarketer
Greentech
01.2024 - 08.2025
Crew Member/Cashier/Customer Service
Chili's Grill & Bar
11.2021 - 12.2023
Guest Attendant
ladui suites
03.2019 - 08.2025
Call Center Collections Representative
Hilton Grand Vacations
08.2017 - 10.2021
First Party Collections Specialist
Columbus Bank and Trust Company
08.2010 - 07.2017
Healthcare Sales and Customer Service
Kaiser Permanente
02.2007 - 07.2010
Housekeeper/Laundry
HomeTowne Studios by Red Roof
01.2003 - 01.2007
Hs - High school diploma or GED
Apollo High School