Annette G. Crabtree

• Travel throughout the US to conduct, as well as plan, organize and coordinate community base healthcare accreditation and/ or certification surveys in accordance to CHAP Standards of Excellence and CMS Regulations. Organizations include Hospice, Home Health, Pharmacies, Home Medical Equipment, Home Care, Infusion Therapy and Palliative Care.
• Complete evidence base documentation during accreditation and survey process while also ensuring a high level of confidentiality.
• Educate facility management on current findings, policy(s) related to those findings.
• Gather information pre-site visit and then, organize and complete final report analysis of each facility after the conclusion the site visit/survey before sending all discovery notes and documentation to CMS.

• CMS Federal & State Certified to conduct regulatory and compliance surveys and investigations in Hospitals, Rural Health Clinics, Hospice Agencies, Home Health Agencies, Ambulatory Out Patient Surgery Clinics, Renal Dialysis Clinics and Outpatient Physical Therapy Clinics.
• Worked from home and Traveled throughout MS.
• Perform unannounced surveys and investigations in facilities as required by CMS.
• Prepared working papers, reports and supporting documentation for audit findings.
• Investigated State Facility self reported and individual complaints sent or called into the State Dept of Health. Worked along side the MS Attorney General's Office Investigators with certain specific complaints.

Traveled throughout the US, visiting company agencies and serving as a corporate point of contact when issues would arise.

• Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
• Prepared reports and updated required documentation.
• Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.
• Resolved customer concerns through accurate and timely investigation and partnered staff team members to develop solutions.
• Developed and maintained collaborative relationships with healthcare providers.
• Identified clinical risks and took appropriate preventative actions.
• Assessed effectiveness of clinical nursing interventions and programs.
• Implemented and monitored infection control protocols.
• Evaluated patient progress, assessed outcomes and provided follow-up care.
• Facilitated and attended interdisciplinary meetings to discuss patient care.
• Provided clinical oversight and support to health care teams.
• Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.

• Completed initial assessments of patients and family to determine and address individual home care needs. ·.
• Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
• Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
• Liaised with physicians regarding patient needs, performance and changes.
• Coordinated with interdisciplinary professionals to develop plans of care and monitor patient status.
• Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
• Prepared clinical notes and updates for review.
• Actively engaged in on-call rotations to deliver continuous quality care to patients.
• Provided patients and family members with training, guidance, support and supervision during end of life care.

• Traveled between offices, developing and maintaining a compliance database, tracking all compliance activities and documents.
• Provided clinical educational training during onboarding and conducted training sessions and webinars for clinical staff.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Investigated and documented all violations of compliance regulations to determine necessary improvements.
• Collaborated with sales and marketing departments and other business units to address indications of improper sales practices.
• Coordinated and performed unannounced regulatory and compliance mock surveys within each agency on a rotating schedule.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
• Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
• Prepared and presented comprehensive reports to senior management, covering potential compliance issues and recommendations.
• Would chosen to provide Case Management to high profile clients and with difficult cases.
• Filled in as Interim Executive Director when necessary.

• Traveled to offices and filled when necessary to resolve staffing, marketing, compliance and referral resources issues.
• Managed key executive office staff and prioritized workloads.
• Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
• Developed monthly reports.
• Observed all laws, regulations and other applicable obligations.
• Spearheaded marketing initiatives.
• Developed strategic plans and initiatives.
• Developed improved recruiting methods to reduce turnover and build highly effective teams.
• Streamlined workflow.
• Oversaw adequacy and soundness of organization's financial structure.

• Developed and implemented individualized care plan for each hospice patient while following physician instructions.
• Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
• Provided high level of quality, compassionate care to patients and caregivers.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Audited charts each month and reported findings to the quality department.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
• Offered listening ear and support to both patients and loved ones to meet emotional and mental, as well as physical needs during end of life care.