ANNETTE L SHARP-CHANEY
Southfield,MI
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
33
33
years of professional experience
Work History
Process Coach
Ford Motor Company
Livonia, Michigan
09.2015 - Current
- PCA (Planetary Carrier Assembly)
- *Supervised (27) employees
- *Uphold strict safety standards
- *Increased productivity and attendance issues over six months
- Heat Treat
- *Supervised (15) employees
- *Increased productivity and attendance issues
- MCA (Main Control Assembly)
- *Launched Phase (1) and (2)
- *Provide launch support in collaboration with product launch teams
- *Facilitated launch team meetings
- *Establish strong relationships and partnerships with contract manufacturers and work as one team to accomplish t objectives and deliver results
- Listed below are responsibilities performed in all three departments:
- *Responsible for time and attendance utilizing Kronos
- *Upheld strict safety standards
- *Plan, organized, directed, and ran day-to-day operations to meet daily JPH (Job Per Hour)
- *Ensure proper training of new and existing employees
- *Creating and managing team schedules
- *Evaluating performances of team members
- *Helping to resolve employees with work-related issues
- *Oversee day-to-day operations to meet daily JPH (Job Per Hour)
- *Known track record for holding employees accountable
- *Responsible for tracking attendance and effectively carrying out disciplinary action where appropriate
- *Kronos (Timekeeping) and ART (Absence Reporting Tool)
- *Communicate and enforce policies and procedures and directly discipline and effectively recommend corrective and disciplinary action to enforce such policies
Supervisor
Greektown Casino
Detroit, Michigan
04.2013 - 02.2015
- Supervisor (gaming floor, hotel garage)
- Responding to incidents within the casino, which include handling investigations
- Scheduling and monitoring radio traffic
- Monitoring officers as well as entrance podiums
- Politely assisted customers in person and via telephone
- Supervised (30) security personnel during any given shift
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Developed training, task, and process guidelines and communicated clear and concise directions to employees
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently
Police Dispatcher Trainer
Computech Corporation-Temporary Agency
Detroit, Michigan
09.2011 - 09.2013
- Developed a program to work with students and increase interest in higher learning
- Improved student's analytical skills by introducing state-of-the-art computer program technologies
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Evaluated the effectiveness of training programs and recommended improvements to upper management
- Conducted orientation sessions and organized on-the-job training for new hires
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Managed 50 employees, overseeing hiring, training, and professional growth of employees
Police Officer-Dispatcher/CAD Administrator
City of Detroit Police Department
Detroit, Michigan
08.1989 - 05.2011
- Lead undercover sting operations to target perpetrators of vice crimes
- Actively patrolled assigned areas to prevent and detect crimes
- Enforced all traffic laws and ordinances and checked speed with radar
- Issued warnings and citations for traffic violations.
- Conducted thorough investigations of severe injury and fatality traffic accidents
- Investigated and reported crimes, accidents, offenses, and damage to property
- Secured crime scenes, gathered evidence, and questioned witnesses
- Apprehended offenders and conducted interviews and interrogations
- Assisted in special investigations and crime prevention programs
- Checked all vehicle equipment for proper functioning before use
- Responded immediately to calls involving automobile accidents and criminal activity
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Gathered necessary information for court appearances and testified under oath in court
- Evaluated complaint and emergency request information to determine response requirements
Education
Bachelor of Science - Business Administration / Legal Assistance
Mercy College of Detroit
Detroit, MI08.1987
Skills
- Priority Management
- Experience managing unionized workforce
- Conflict Resolution
- Scheduling
- Processes and Procedures
- Inventory oversight
- Team Building
- Training and mentoring
- Word/Excel/Outlook
- Microsoft Office Knowledge
- Leadership
- Staff training and development
- Production targets
- Quality assurance
- *CPL (Concealed Pistol License)
Timeline
Process Coach
Ford Motor Company
09.2015 - Current
Supervisor
Greektown Casino
04.2013 - 02.2015
Police Dispatcher Trainer
Computech Corporation-Temporary Agency
09.2011 - 09.2013
Police Officer-Dispatcher/CAD Administrator
City of Detroit Police Department
08.1989 - 05.2011
Bachelor of Science - Business Administration / Legal Assistance
Mercy College of Detroit
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