Annette Pipkins
Summary
Top-notch Chief Operating Officer with a proven track record of success leading and growing organizations. Strong background in strategic planning, financial management, and team development. Skilled in identifying opportunities and implementing practical business strategies with a commitment to staying informed about the latest trends, in human resources management and best practices.
Overview
18
18
years of professional experience
Work History
Chief Operating Officer/Director of HR
Acsential Technologies, Inc.
Atlanta, GA
09.2015 - 12.2022
- Sourced, qualified, and conducted screening interviews with job candidates
- Prepared or maintained employment records using human resources management system software
- Conducted exit interviews and completed employment termination paperwork
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws
- Addressed harassment allegations, work complaints, or other employee concerns
- Researched employee benefits and health and safety practices, recommending changes or modifications to existing policies
- Developed recommendations for improvement of the organization's personnel policies and practices
- Prepared a variety of correspondence on behalf of the company to address complex employee relations matters including, disciplinary and adverse actions and settlement agreements
- Provided management with the interpretation of policies, procedures, and collective bargaining agreements
- As a part of the negotiating team, provided assistance with addressing grievances, bargaining demands, impasse proceedings, local bargaining, unfair labor practices, performance management, and recognition
- Demonstrated leadership by making improvements to work processes and mentoring and training others
- Experience working with CA and multi-state HR processes and employees
- Investigated potentially fraudulent workers’ compensation or unemployment claims with a focus on thoroughness, quality, and cost control
- Analyzed information gathered by investigations and reported findings and recommendations
- Gathered and documented evidence to support DOL or Acsential’s workers’ compensation insurance company's hearing proceedings.
- Oversaw day-to-day operations to keep the organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow the organization and increase revenue.
- Represented the organization at external meetings and events to promote and build relationships with key stakeholders.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw divisional marketing, advertising and new product development.
COO/Director of Marketing and Community Outreach
Acsential Technologies, Inc.
Atlanta, GA
01.2005 - 09.2015
- Planned advertising campaigns for online, print, and other mediums
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs
- Collaborated with other departments to coordinate strategic marketing activities
- Cultivated business partnerships to build lasting relationships with internal and external parties
- Supervised the creation of marketing materials and collateral
- Assessed projects against budgets and timelines, keeping team and assignments on task
- Negotiated with vendors to obtain the most cost-effective pricing for product distribution
- Delivered marketing strategy updates to the executive team
- Conducted research to determine ideal markets for products and services
- Expanded personnel skill sets by mentoring the marketing team both individually and in a group setting
- Oversaw day-to-day operations to keep the organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow the organization and increase revenue.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
Education
Bachelor of Arts - Human Services
Spelman College
Atlanta, GA05.2001
Skills
- Affirmative Action Guidelines
- CA and Multi-state HR experience
- Workers’ Compensation Management
- Harassment Investigation
- (EEO) Enforcement
- Personnel Management
- Retention Program Development
- Americans with Disabilities Act (ADA)
- Remote Conferencing and Communication
- Confidential Records Management
- Time Tracking and Payroll Administration
- Networking and Partnership Development
- Recruitment Management
- Microsoft Office
- Human Resources Policy Implementation
- Analytical and Critical Thinking
- Compensation and Benefits Administration
- Policy and Procedure Writing
- Quality Control Planning
- Innovative and Visionary
- Business Process Reengineering
- Risk and Mitigation Analysis
- Budgetary Oversight
- Project Oversight
- Executive Leadership
- Effective Communicator and Public Speaker
- Stakeholder and Vendor Relations
- Human Resource Information System (HRIS)
- Strategic Planning
Accomplishments
- Managed the onboarding of over 800+ team members over 15 years in 9 different states.
- Collaborated with the Executive Team in securing over $60 million + in government contract awards.
- Her marketing team received a Telly Award for the H.A.L.T.- Tuberculosis Campaign. This award is considered the Academy Award for Marketing Professionals.
- Annette's hard work and determination assisted Acsential's ranking on the 2014 INC. Magazine 5000 list as #819 and 2015 list ranking as #1285.
- Alumna of Entrepreneurs’ Organization (EO) Atlanta & Global Chapters
- Completed United Way of Atlanta Volunteer Improvement Leadership Program (VIP) Alumna
- Completed Georgia Minority Supplier Development Council Mentor/Protégé Connection Program (Protégé)
- Used Microsoft Excel to develop employee onboarding tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Operating Officer/Director of HR
Acsential Technologies, Inc.
09.2015 - 12.2022
COO/Director of Marketing and Community Outreach
Acsential Technologies, Inc.
01.2005 - 09.2015
Bachelor of Arts - Human Services
Spelman College
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