Anngelica Sanchez
Keller
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Operations Assistant
HealthTrust Workforce Solutions
06.2023 - Current
- Communicate effectively with all personnel involved including leadership, team members, candidates, and other parties.
- Assist with payroll for candidates, ranging from confirming weekly hours to submitting payroll time corrections.
- Assist with logistics for candidates, book flights, rental cars, and hotels.
- Help obtain necessary receipts and folios in order to complete expense reports each month.
- Assist with compliance and credentialing for candidates.
- Provide prompt issue resolution for candidates having any operations related inquiries.
- Support the natural disaster and strike team.
- Address inquiries and questions with timely and professional responses via phone, email and in-person.
Membership Concierge III
Life Time Fitness Inc.
01.2020 - 05.2023
- Actively engage with members and guests upon entrance with pleasant greeting.
- Drive new business by acquiring new members and expanding new and existing relationships.
- Connect members and guests to services based on individual needs.
- Promote high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Train all staff employees to be welcoming and helpful to members, which increases overall service expectations.
- Help members and guests navigate choices between services with support for questions such as terms, pricing, and availability.
- Address inquiries with timely and professional responses via phone, email and in-person interactions.
Hostess /Cashier
Pluckers Wing & Bar
06.2017 - 06.2020
- Greeted customers entering restaurant and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked and displayed merchandise as required.
Education
Bachelor of Science - Kinesiology
University of North Texas
Denton, TX05.2022
Associate of Science - Kinesiology
Tarrant County College District
Fort Worth, TX12.2021
Bachelor of Science - Exercise Science
University of Colorado At Colorado Springs
Colorado Springs, CO12.2019
Skills
- Positive Attitude
- Team Player
- Professional and Friendly
- Attention to Detail
- Excellent Communication
- Sound Judgment
- Issue Response and Remediation
- Documentation and Reporting
- Dependable and Responsible
- Organization and Time Management
Timeline
Operations Assistant
HealthTrust Workforce Solutions
06.2023 - Current
Membership Concierge III
Life Time Fitness Inc.
01.2020 - 05.2023
Hostess /Cashier
Pluckers Wing & Bar
06.2017 - 06.2020
Bachelor of Science - Kinesiology
University of North Texas
Associate of Science - Kinesiology
Tarrant County College District
Bachelor of Science - Exercise Science
University of Colorado At Colorado Springs