Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anngell Darby

West Chester,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Kohls Dept Store
Westchester, Ohio
07.2024 - Current
  • Inspected purchased items for defects before handing them over to customers.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Processed returned merchandise according to company policies.
  • Kept informed about new products arriving at the store on a regular basis.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Promoted special offers and discounts to encourage additional purchases.
  • Provided product information and answered customer questions.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Computed purchases and received and processed cash or credit payment.

Customer Service Representative

Home Depot
Mason , Ohio
05.2024 - 06.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Team Member

McDonald's
Westchester, Ohio
11.2023 - 05.2024
  • Collaborated with team members to achieve daily goals.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Participated in training sessions for new employees when needed.
  • Greeted customers upon entering the store with friendly demeanor.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Provided customer service support to ensure satisfaction.
  • Resolved customer issues promptly in a professional manner.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Rotated through series of different stations based on team needs.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Sales Floor Associate

Journeys
Westchester, Ohio
05.2021 - 06.2022
  • Operated cash register to process customer purchases accurately and efficiently.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
  • Consistently met or exceeded daily sales goals established by management team.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Created positive experiences for customers through friendly conversations during transactions.
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Greeted customers promptly, offering assistance to improve shopping experience.
  • Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
  • Processed sales transactions quickly and accurately at the checkout counter.
  • Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Developed knowledge about products and sales items to answer customer questions.
  • Used product knowledge to upsell and cross-sell, maximizing purchase values.
  • Maintained thorough knowledge of store products to provide accurate information to customers.
  • Assisted in setting up displays and signage for new product launches and seasonal promotions.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.

Gym Receptionist

YMCA
West Chester, Ohio
08.2020 - 12.2020
  • Developed relationships with regular customers through friendly conversation and personalized service.
  • Monitored the gym floor to ensure safety regulations were followed by patrons.
  • Created daily reports for management summarizing patron attendance and revenue.
  • Provided information on class schedules, pricing plans, and available services.
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
  • Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Provided detailed information about gym services, facilities, and membership benefits.

Education

High School Diploma -

Lakota East High School
Liberty Township, OH
05-2022

Some College (No Degree) - Computer Science

Central State University
Wilberforce, OH

Skills

  • Bookkeeping
  • Customer Service
  • Team building
  • Customer Complaint Resolution
  • Problem-Solving
  • Basic Math
  • Attention to Detail
  • Active Listening
  • Organizational Skills

Timeline

Retail Sales Associate

Kohls Dept Store
07.2024 - Current

Customer Service Representative

Home Depot
05.2024 - 06.2024

Team Member

McDonald's
11.2023 - 05.2024

Sales Floor Associate

Journeys
05.2021 - 06.2022

Gym Receptionist

YMCA
08.2020 - 12.2020

High School Diploma -

Lakota East High School

Some College (No Degree) - Computer Science

Central State University

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Anngell Darby