ANN HAMILTON DOGAN

• Led strategic client retention and growth plans, driving $4.5 million in annual revenue by identifying opportunities for tailored solutions through comprehensive account reviews.
• Proactively managed over 175 accounts, ensuring high levels of customer satisfaction (90% retention, 7% higher than the company average) through regular communication and education on the full value proposition to decision-makers.
• Problem-solved customer concerns with efficient and effective results and clear communication.
• Partnered with internal teams to meet wider business needs through cross-functional collaboration, enhancing client relationships and increasing transaction revenue.
• Enhanced retention sales by understanding customer needs and maximizing engagement.
• Developed 17% new business through market research, analyzing trends, and cultivating relationships.

• Achieved financial targets by overseeing buying budgets and maximizing margin goals
• Built strong relationships with over 200 vendors through strategic negotiations
• Optimized inventory by analyzing sell-through reports and customer buying trends, proactively identifying risks and implementing action plans to enhance
  business outcomes

• Educated all sales associates on product knowledge through detailed quarterly
  presentations
  • Conducted detailed analysis of sales reports to identify trends and optimize
  product allocation
  • Developed communication strategies with retail management to enhance team
  capabilities and drive measurable business outcomes
  • Monitored inventory levels and ensured readiness for events like Friends & Family, Black Friday, and Private Sales

• Boosted key performance indicators, improving ADS by 6%, and UPT by 12%.
• Built community engagement through local partnerships and store events.

• Developed talent through mentoring and training to enhance team success
• Optimized inventory allocation by analyzing sales reports and collaborating with buying teams