Anni Prideaux
Mt Pleasant
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
11
11
years of professional experience
Work History
W-2 Operations Supervisor
Equus Workforce Solutions
Kenosha
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance, coached, and trained to employees to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Worked with management team to implement proper division of responsibilities.
Lead Case Manager
Equus Workforce Solutions
Kenosha
08.2020 - 05.2022
- Provided one on one's with staff to improve.
- Created path to increased stability through individualized counseling and personalized plans.
- Scheduled case review meetings to discuss complex cases and procedural updates.
- Improved case management strategies through training and continuing education.
TDS Case Manager
Equus Workforce Solutions
Kenosha
12.2018 - 07.2020
- Develop action plans for prompt case resolution.
- Document all information, findings, and steps taken.
- Participate in staff meetings and continued education trainings.
- Provide ongoing support to families.
- Update case files to consistently maintain accurate records.
Business Services Consultant
Equus Workforce Solutions
Kenosha
07.2018 - 12.2018
- Conducts searches for suitable job openings for clients, comparing client qualifications with employer's requirements.
- Establishes and maintains active and frequent contact with employers.
- Works with case management staff to facilitate job placements.
- Enlists cooperation of community and business leaders to help increase awareness of available workforce services in the community.
Assistant Store Manager
Under Armour
Pleasant Prairie
03.2017 - 07.2018
- Delivered excellent customer service by greeting and assisting each customer.
- Opened a new store location and assisted in recruiting and training new staff.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Trained all new managers on store procedures and policies.
- Wrote order supply requests to replenish merchandise.
- Worked closely with the district manager to formulate and build the store brand.
- Completed weekly schedules according to payroll policies.
Sales Lead
Under Armour
Pleasant Prairie
02.2017 - 03.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Directed individuals to merchandise locations.
- Prioritized and accomplished wide range of tasks each shift.
- Maintained adherence to all company protocols.
- Worked collaboratively in team environment.
- Answered questions regarding the store and its merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Helped customers with questions, problems, and complaints in person and via telephone.
Sales Associate
Under Armour
Pleasant Prairie
05.2015 - 02.2017
- Assisted customers with product selection and provided expert advice.
- Maintained product displays to enhance customer engagement and visibility.
- Processed transactions accurately using point-of-sale systems and cash handling.
- Collaborated with team members to ensure efficient store operations.
- Trained new associates on sales techniques and customer service standards.
- Participated in store promotions to drive sales and enhance brand awareness.
Education
Bachelor of Arts -
UW Parkside
Kenosha, WI12.2015
High School Diploma -
Racine Lutheran High School
Racine, WI05.2010
Skills
- Performance monitoring
- Employee training
- Audit reporting
- Safety and First Aid Knowledge
- POS system operation
- Cash handling accuracy
- Exceptional customer service
Timeline
W-2 Operations Supervisor
Equus Workforce Solutions
05.2022 - Current
Lead Case Manager
Equus Workforce Solutions
08.2020 - 05.2022
TDS Case Manager
Equus Workforce Solutions
12.2018 - 07.2020
Business Services Consultant
Equus Workforce Solutions
07.2018 - 12.2018
Assistant Store Manager
Under Armour
03.2017 - 07.2018
Sales Lead
Under Armour
02.2017 - 03.2017
Sales Associate
Under Armour
05.2015 - 02.2017
Bachelor of Arts -
UW Parkside
High School Diploma -
Racine Lutheran High School