Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

Annia Mayela Sanchez De la Cruz

Mission

Summary

Results-oriented professional with over 5 years of experience in special education assistance, skilled in improving data accuracy and reliability through detailed curriculum adaptations. Proficient in critical thinking, data validation, and quality assurance to support educational inclusivity and data integrity. Committed to advancing strategic data use and compliance with academic standards to foster a collaborative and innovative learning environment. Experienced in troubleshooting technical issues, managing databases, and providing technical support to enhance customer satisfaction, streamline operations, and develop creative solutions at technology issues.

Developed technical skills in fast-paced IT support environment, focusing on hardware diagnostics and software troubleshooting. Demonstrated ability to handle multiple priorities and deliver effective solutions. Seeking to transition into new field, leveraging problem-solving abilities and technical expertise.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

10
10
years of professional experience

Work History

Consumer Engagement Representative

Humana Insurance Company
05.2025 - Current
  • Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
  • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed training materials and procedures and trained users in proper use of hardware and software.
  • Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
  • Evaluated hardware, software and new technology to make purchase recommendations.
  • Set up equipment for employee use by properly installing cables, operating systems and appropriate software.
  • Set up network drives to allow staff to share and access files.
  • Used data-driven insights to inform the prioritization of product features and improvements.
  • Configured copiers and printers for network connections to allow wireless and network printing.
  • Enhanced system performance by conducting thorough code reviews and optimizing algorithms for maximum efficiency.
  • Streamlined software development processes by implementing agile methodologies, resulting in improved project delivery times.
  • Led training sessions for new team members on company-specific tools and technologies, accelerating their onboarding process.

SPED Teacher Assistant

Sharyland ISD
01.2023 - Current
  • Collect data to assess student progress and tailor instruction for individual needs.
  • Support academic growth with personalized student assistance and creative learning methods.
  • Maintain accurate Medicaid documentation ensuring compliance with regulations.
  • Monitor student development through daily Xlogs for customized educational approaches.
  • Analyze behavioral patterns to implement effective intervention strategies, reducing classroom disruptions and enhancing student engagement in educational activities.

SPED Paraprofessional

McAllen ISD
08.2021 - 01.2023
  • Collaboratively develop innovative learning strategies for special needs students.
  • Meticulously analyze and document student progress, refining individualized education plans.
  • Implement behavior management tactics, fostering a positive learning environment.
  • Align classroom activities with TEKS standards while adapting materials for special needs students, ensuring curriculum goals are met effectively.
  • Provided targeted academic assistance to special needs students, enhancing their learning outcomes while maintaining detailed progress records for IEP development.

Cashier/Customer Service/ Inventory Management

Kurai Sushi
06.2017 - 12.2017
  • Efficiently resolved customer queries, enhancing satisfaction and loyalty.
  • Accurately managed cash operations, ensuring a tidy checkout area.
  • Adapted to various roles during peak times, supporting team efficiency.
  • Utilized customer service data to handle inquiries and update orders.
  • Optimized inventory management, predicting demand and reducing shortages.
  • Meticulously managed cash transactions, implemented systematic inventory tracking procedures and delivered attentive customer service across multiple restaurant sections during high-volume periods.
  • Supported team operations by flexibly rotating between service areas during peak hours, coordinated with kitchen staff on inventory needs, and contributed to positive customer experiences.

Substitute Teacher

Sharyland ISD
08.2016 - 05.2017
  • Pioneered adaptive teaching methods for seamless learning continuity.
  • Enhanced student comprehension and participation across diverse subjects.
  • Developed detailed lesson plans aligned with course syllabus.
  • Implemented differentiated instruction strategies, resulting in enhanced student participation and notable improvements in subject mastery.
  • Cultivated classroom engagement through on-the-spot teaching strategies, ensuring curriculum continuity for absent educators while fostering student growth.
  • Maintained educational momentum by rapidly adapting to diverse classroom environments and subject matter, facilitating uninterrupted learning progress.

Sales Associate/ Stocking Team

Plaza Mall
05.2015 - 12.2015
  • Implemented innovative sales solutions, improving shopping experience.
  • Boosted client satisfaction, driving sales growth.
  • Guided team members on effective sales techniques.
  • Assist in collecting and inputting data, such as customer feedback or product information.
  • Streamlined inventory management processes, reducing stockouts by implementing a real-time tracking system while enhancing customer shopping experience.
  • Annotation tasks, such as tagging product images or categorizing customer queries.
  • Cultivated strong client relationships through personalized service approaches, translating to measurable increases in repeat customer visits.
  • Analyzed sales patterns to optimize product placement and promotional displays, contributing to overall department revenue growth.

Education

Interdisciplinary studies

UTRGV
Edinburg, TX
12.2024

GED - undefined

Sharyland High School
Mission, TX
06.2016

Skills

  • Data Validation
  • Annotation Tools
  • Quality Assurance
  • Data Categorization
  • Data Mining
  • Microsoft Excel
  • Data Analysis
  • Critical Thinking
  • Computer Literacy
  • Teamwork
  • Troubleshooting
  • Customer Support
  • Strategic Planning
  • Instructional Design
  • Client relationship building
  • Client services
  • Telephone reception
  • Technical troubleshooting
  • Computers and technology
  • Sales technology proficiency

Languages

English (Native)
Spanish (Native)

References

Carolina, Garza, carolinagarza@sharylandisd.org, 9563255550, Sharyland ISD

Hobbies and Interests

I dedicate my free time to expanding my learning in new topics; I enjoy learning and achieving new goals. I like to read everyday, as well as writing and blogging about the books I find interesting.

Timeline

Consumer Engagement Representative

Humana Insurance Company
05.2025 - Current

SPED Teacher Assistant

Sharyland ISD
01.2023 - Current

SPED Paraprofessional

McAllen ISD
08.2021 - 01.2023

Cashier/Customer Service/ Inventory Management

Kurai Sushi
06.2017 - 12.2017

Substitute Teacher

Sharyland ISD
08.2016 - 05.2017

Sales Associate/ Stocking Team

Plaza Mall
05.2015 - 12.2015

GED - undefined

Sharyland High School

Interdisciplinary studies

UTRGV

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