Annica Abbott
South Milwaukee,WI
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Service Advisor
Frank Boucher Kia
05.2016 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Bartender
Witt's End
06.2013 - 07.2016
- Increased customer satisfaction by providing excellent service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cashier/Receptionist
Frank Boucher Kia
09.2015 - 05.2016
- Providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Built relationships with customers to encourage repeat business.
Wait Staff Member
Dewey's Bar And Restaurant
11.2012 - 06.2013
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Wait Staff Member
Texas Roadhouse
02.2012 - 11.2012
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Retail Sales Associate
Boston Store
09.2010 - 02.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Stein's Gardens And Gifts
10.2008 - 09.2010
- Assisted in restocking merchandise as needed.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, and gift card activations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
No Degree - General Studies
Parkside
KenoshaHigh School Diploma -
Washington Park High School
Racine06.2012
Skills
- Customer Service
- Data Entry
- Documentation and Reporting
- Computer Skills
- Customer Retention/Client Rapport
- Clerical Support
- Product Training
- Listening Skills
- Attention to Detail
- Workflow Management
- Multitasking and Organization
- Problem-solving abilities
Timeline
Service Advisor
Frank Boucher Kia
05.2016 - Current
Cashier/Receptionist
Frank Boucher Kia
09.2015 - 05.2016
Bartender
Witt's End
06.2013 - 07.2016
Wait Staff Member
Dewey's Bar And Restaurant
11.2012 - 06.2013
Wait Staff Member
Texas Roadhouse
02.2012 - 11.2012
Retail Sales Associate
Boston Store
09.2010 - 02.2012
Retail Sales Associate
Stein's Gardens And Gifts
10.2008 - 09.2010
No Degree - General Studies
Parkside
High School Diploma -
Washington Park High School
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