Annica Lofdal
Marion,Arkansas
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
28
28
years of professional experience
Work History
Front Desk Medical Receptionist
Collum Clinic
03.2004 - 11.2024
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Input data into computer programs and filing systems.
- Helped patients complete necessary medical forms and documentation.
- Verified accuracy of patient information in medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Dispatcher Office Assistant
KT Inc.
01.2002 - 01.2004
Medical Receptionist
Dr Miller
01.1997 - 01.2002
Education
GED -
Arkansas High School
West Memphis, AR01-2015
High School Diploma -
Strandängsskolan
Båstad, Sweden06-1991
Skills
- ICD-10 proficiency
- Claims processing
- Payment posting
- Insurance verification
- Mail management
- Medical billing procedures
- Account management
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Paperwork coordination
- Office administration
- Payment collection
- Insurance claims
- Cash handling
- Medical records maintenance
- Check-in management
Languages
Swedish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Collum Clinic
03.2004 - 11.2024
Dispatcher Office Assistant
KT Inc.
01.2002 - 01.2004
Medical Receptionist
Dr Miller
01.1997 - 01.2002
GED -
Arkansas High School
High School Diploma -
Strandängsskolan
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