Annica Hall
Alameda,CA
Summary
Skilled senior analyst with 6+ years experience in evaluating and administering employee benefits programs, leveraging data analytics to drive strategic decisions in employee benefits programs. Skilled in data analysis, problem-solving, and regulatory compliance, ensuring optimal benefits solutions. Strong collaborator with focus on achieving measurable results and adaptable to changing needs. Reliable team player with commitment to excellence and integrity.
Overview
11
11
years of professional experience
Work History
Benefits Analyst
Delta Dental Of California
06.2018 - 09.2023
- Conducted training and change management processes to improve operations.
- Improved quality processes for increased efficiency and effectiveness.
- Explore trends, benchmarking data, and employee feedback to make recommendations on how to enhance employee programs.
- Lead a complex RFP and successfully implemented new plans and programs within the timeline.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.
- Coordinated wellness initiatives to promote a healthy work environment while reducing healthcare costs for the organization.
- Supported the implementation of new benefit programs by collaborating with vendors, negotiating contracts, and overseeing system integrations.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Developed comprehensive reports on benefit utilization and employee satisfaction metrics.
- Analyzed employee benefits data to identify trends and optimize plan offerings.
- Implemented system enhancements to improve accuracy of benefits administration software.
- Evaluated vendor performance to ensure alignment with organizational goals and standards.
- Provided strategic recommendations for cost-effective benefits solutions based on market analysis.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
Benefits Analyst
The Gymboree Corporation
10.2015 - 06.2018
- Owned Health & Welfare plans and vendor relationships for core benefits (Medical, Dental, Vision, Flexible Spending and 401K).
- Administered company Retirement Plan and lead yearly audit.
- Helped improve employee experience and engagement by exploring trends, analyze employee feedback, make recommendations to enhance our programs and provide data to back it up.
- Functioned as subject matter expert on all vendor file interfaces (internally and externally) and insure data integrity across Health & Welfare and payroll platforms .
- First point of contact for benefit reporting for cross functional teams.
- Strong excel and analytical skills to process and audit Invoices; reconcile tax deferred plans and work with finance to fund programs biweekly/monthly .
- Supported information systems to provide needed services and data to adhere to ACA and maintain records and ensure compliance .
- Manage benefit enrollments, qualifying life events/termination and escalated eligibility and claim issues.
- Partner with benefits team in developing and executing ongoing education across three towers of business as part of our Total Rewards communications strategy .
- Open Enrollment project management and assist with renewal decisions .
- Provide excellent customer service to our employees and work with broker and insurance carriers to resolve escalated employee and claim issues.
Patient Account Representative
Noran Neurologial Clinic
06.2012 - 10.2015
- Provide support and counsel for all patient benefit and benefit inquiries .
- Consult with insurance companies and patients with conflict resolution to recoup on losses and drive revenue.
- Monitored patient accounts; Identified and evaluated billing errors and corrected account or claim through completion.
- Immediate account conflict reconciliation.
- Accounts receivable and payment allocation.
- Wrote appeals of medical necessity for medical doctors.
- Initiated authorization requests to insurance companies for diagnostic imaging and botulinum toxins.
Education
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
Minneapolis, MN12.2011
Skills
- Creative problem solver
- Working with diverse audiences
- Vendor Relations
- Process Improvement
- Analytical and Critical Thinking
- Content Strategist
- Relationship Building
- Benefits Program Administration
- Benefits Analysis
- Self-Starter
Timeline
Benefits Analyst
Delta Dental Of California
06.2018 - 09.2023
Benefits Analyst
The Gymboree Corporation
10.2015 - 06.2018
Patient Account Representative
Noran Neurologial Clinic
06.2012 - 10.2015
Bachelor of Science - Psychology
University of Minnesota - Twin Cities