Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
Generic

Annice Flores

Oxnard,CA

Summary

Dynamic Sales Associate with a proven track record of cultivating customer relationships and driving revenue growth. Expertise in merchandising, payment processing, and store maintenance, complemented by strong interpersonal and organizational skills. Recognized for exceptional ability in active listening, problem-solving, and effectively addressing customer needs to enhance sales performance. Committed to fostering a welcoming shopping environment while achieving high sales targets during both peak and off-peak hours.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Pottery Barn Outlet
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Answering phone calls to assist customers to meet their need.
  • Multi-tasking; assisting customers on the sales floor as well as answering phone calls and answering direct messages on their social media platform.
  • Being in charge of their social media platform by posting new products we got in.

Sales Associate

Big Lots
08.2019 - 05.2021
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Helped average of 10 customers per day by responding to inquiries and locating products.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

Associate of Arts - Business Administration

Oxnard College
Oxnard, CA

Skills

  • Inventory control procedures
  • Retail Merchandising Expertise
  • Effective Cash Reconciliation
  • Customer Engagement
  • Time management ability
  • Strategic planning
  • Active listening
  • Written and oral communication skills
  • Verbal/written communication
  • Goal oriented
  • Feedback implementation
  • Cash register operation
  • POS system operation
  • Reading comprehension skills

Certification

  • First Aid/CPR Certified

Education

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Timeline

Sales Associate

Pottery Barn Outlet
06.2022 - Current

Sales Associate

Big Lots
08.2019 - 05.2021

Associate of Arts - Business Administration

Oxnard College

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Annice Flores