Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annice Rains

Burleson

Summary

Dynamic Account Manager with a proven track record at Nelnet, excelling in client relations and customer service. Recognized for enhancing client satisfaction and retention through effective communication and problem resolution. Skilled in account management and fostering teamwork, I consistently deliver exceptional results while anticipating client needs and driving loyalty.

Overview

16
16
years of professional experience

Work History

Account Manager

Nelnet
10.2021 - Current
  • Supported client onboarding processes and ensured smooth transitions for new accounts.
  • Assisted in maintaining accurate client records and documentation within CRM systems.
  • Collaborated with team members to address client inquiries and resolve issues efficiently.
  • Managed scheduling of meetings and follow-ups to strengthen client relationships.
  • Participated in training sessions to enhance product knowledge and service offerings.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs, reflecting my commitment to excellence.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Developed a series of communication templates to streamline client understanding of key system functions.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.

Bartender

Franks Sports Bar and Grill
06.2019 - 08.2021
  • Mix and serve cocktails, beers, and wines while ensuring quality standards.
  • Maintain cleanliness and organization of bar area to enhance customer experience.
  • Train new staff on bar procedures, drink recipes, and customer service techniques.
  • Collaborate with kitchen staff to ensure timely delivery of food and beverage orders.
  • Handle cash transactions accurately while providing friendly service to patrons.
  • Resolve customer complaints effectively to maintain satisfaction and loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Curlys Place
11.2009 - 02.2020
  • Implement best practices for safety and sanitation in compliance with health regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

Bachelor of Science - Marine Biology And Limnology

San Franscisco State University
San Francisco, CA
01-2018

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client development

Timeline

Account Manager

Nelnet
10.2021 - Current

Bartender

Franks Sports Bar and Grill
06.2019 - 08.2021

Bartender

Curlys Place
11.2009 - 02.2020

Bachelor of Science - Marine Biology And Limnology

San Franscisco State University

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