Annice Beatrice Gradywalker
Customer Service Associte
Los Angeles,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Badge Operations
Executive Security Services
09.2014 - 06.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Trained new employees on proper protocols and customer service standards.
Customer Service Associate
7-eleven
04.2014 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
In Home Care Provider
IHSS In Home Support Services
03.2001 - 02.2019
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented vitals, behaviors and medications in client medical records.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conferred with supervisor to discuss patient condition and medical care.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Cafeteria Worker
LAUSD
05.2005 - 03.2011
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Received and stored incoming supplies according to procedures.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Prepared ingredients and recipe components ahead of time.
- Assisted cashiers with processing customer payments and documenting orders.
- Restocked condiments, beverages, and utensils per expected use levels.
Education
Medical Certificate - Medical Assistant/ Cardiac Technician
Associated Technical College
Los Angeles, CA06.2015
High School Diploma -
South Eastern High
Online09.2014
Skills
- Inbound and Outbound Calling
- Customer Service and Assistance
- Exceptional Communicator
Timeline
Badge Operations
Executive Security Services
09.2014 - 06.2019
Customer Service Associate
7-eleven
04.2014 - 03.2019
Cafeteria Worker
LAUSD
05.2005 - 03.2011
In Home Care Provider
IHSS In Home Support Services
03.2001 - 02.2019
Medical Certificate - Medical Assistant/ Cardiac Technician
Associated Technical College
High School Diploma -
South Eastern High
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