Annicia Hunter
Covington,Georgia
Summary
Accounts Receivable/Collections Analyst with strong Customer Service and Audit Professional experience working to identify technologies, processes and procedures that enhance productivity, decrease costs and improve the customer experience. Strong leadership skills with success working in finance, supply chain, call center, distribution, and claims departments. Detail-focused Accounts Receivable Analyst known for maintaining high productivity and efficiently completing tasks. Skilled in ledger reconciliation, credit management, and financial reporting. Excel in problem-solving, time management, and communication, ensuring smooth workflow and positive outcomes in all transactions. Bring strong analytical skills to meticulously monitor accounts receivable health and optimize cash flow.
Overview
28
28
years of professional experience
Work History
Accounts Receivable Analyst
Clorox Company
Alpharetta, GA
09.2021 - 08.2024
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
- Analytic skills, client-driven communication, daily to resolve collections and deduction issues, and review accounts for discrepancies, and resolve them promptly.
- Partner with Order, AR, Finance, and Cash applications, resolving order processing errors, invoice billing, and collection issues.
- Reduce incoming deductions by identifying process improvement opportunities, performing audits to ensure SOX compliance, data accuracy, and preparing for month-end reporting.
Senior Accounts Receivable Specialist
HETTICH AMERICA
Buford, GA
11.2018 - 08.2021
- Daily cash posting of checks, wires, ACH, updating cash reports, tracking all money received, and preparing deposits.
- Review documents for accuracy to prepare for month-end closing and year-end audit. Manage the credit review and collection processes.
- Set credit limits for existing accounts, and release credit holds on customer accounts.
- Initiate collection proceedings against accounts past due for more than six months.
- Worked with A/R management, customer service, controller, and sales to resolve issues related to pricing, short payment, and disputes.
- Issued monthly statements to clients and followed up on outstanding payments.
Accounts Receivable Specialist
CARTER'S, INC
Atlanta, GA
09.2013 - 11.2018
- Maintained various accounts with regular review, including collections, chargebacks, and disputes, resolved payment issues, and entered all payments.
- Reconciliation of customer accounts, collection, investigation, and resolution of customer cash remittances, and deduction disputes.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action. Resolve past due items, maintaining a collection of less than 90 days; worked with management on aging reports to prevent write-offs, including the collection of outstanding balances.
- Collaborate closely with customers to resolve complex billing issues and disputes via telephone, email, and customer portals to collect data.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Insurance Customer Care Specialist
Assurant
Duluth, GA
05.2010 - 09.2013
- Provided excellent customer service to the clients who need assistance with property damages, hazard insurance, and daily problem-solving.
- Maintain data and updated client information daily, research and respond to customer issues, and recommend a course of resolution, as well as knowledge of procedures to assist after the loss of property.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Internal Financial Auditor
Kraft Foods
Suwanee, GA
03.2007 - 01.2009
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Data analysis to identify risks such as duplicate shipping, coding errors, incorrect labeling, and overstocked inventory.
- Generated financial reports through Business Objects to prepare for the end of the month closing and Sox compliance for year-end financials.
Customer Service Coordinator, Deductions
Kraft Foods
Suwanee, GA
01.1997 - 01.2007
- Resolved all customer and sales inquiries related to deduction accounts Approval based off customer deductions by reviewing all supporting documentation
- Communication with customers and trucking companies to discuss O/S/D (over/short damages agree on resolution to best practices for future shipments
Education
Master's Degree (MM) - Business Management
Shorter University
Bachelor’s Degree - Business Administration
Shorter University
Skills
- Financial/Billing Auditing
- PeopleSoft
- Invoice processing
- Data Entry, Claims Processing
- SOX compliance
- Account management
- SAP
- Dispute resolution
- Cash application
- Debt collection
- Microsoft Excel
- Microsoft office
Timeline
Accounts Receivable Analyst
Clorox Company
09.2021 - 08.2024
Senior Accounts Receivable Specialist
HETTICH AMERICA
11.2018 - 08.2021
Accounts Receivable Specialist
CARTER'S, INC
09.2013 - 11.2018
Insurance Customer Care Specialist
Assurant
05.2010 - 09.2013
Internal Financial Auditor
Kraft Foods
03.2007 - 01.2009
Customer Service Coordinator, Deductions
Kraft Foods
01.1997 - 01.2007
Master's Degree (MM) - Business Management
Shorter University
Bachelor’s Degree - Business Administration
Shorter University
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