Annie Abraham
Posh on Kirkwood, A Boutique Hotel
Bloomington,IN
5
years of professional experience
Dynamic and customer-focused Indiana University student pursuing a B.S.P.A. in HR Management, with minors in Marketing and Psychology. Proven expertise in hospitality, event coordination, and customer service, developed through hands-on experience in fast-paced environments. Recognized for adaptability, exceptional communication skills, and leadership abilities. Eager to leverage these strengths to contribute to a growth-oriented organization while advancing professional development.
Work History
Front Desk Assistant
5 Months- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Responded to guest inquiries promptly, providing information about hotel amenities and local attractions.
- Managed reservations using property management system, optimizing room assignments for efficiency.
- Coordinated housekeeping schedules to maintain cleanliness standards across all guest rooms and public areas.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
O'Neill Orientation Leader - Summer
3 Months- Developed and implemented engaging activities to promote campus resources and support services.
- Facilitated orientation sessions for incoming students, enhancing their transition experience.
- Collaborated with staff to provide accurate information on academic programs and university policies.
- Mentored incoming students by offering guidance on academic success and social integration strategies.
Server
7 Months- Coordinated organizational tasks during busy shifts, effectively addressing the needs of numerous customers simultaneously.
- Developed skills in managing challenging situations while maintaining high levels of customer satisfaction.
- Facilitated effective teamwork by coordinating with servers to ensure seamless job delivery.
- Collaborated with kitchen staff to streamline order processing and improve overall workflow efficiency.
- Conducted regular inventory checks to maintain stock levels and minimize waste in operations.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations at all times.
Summer Intern – Activities & Sales
3 Months- Provided overview of Marriott’s Ocean Pointe and Oceana Palms in Palm Beach Shores, FL
- Coordinated signature guest events (e.g., Iron Chef competitions, Kids’ Night Out) that increased guest engagement and satisfaction.
- Managed logistics for youth and adult programs, ensuring seamless execution and enhancing overall guest experience.
- Shadowed sales team to refine customer-focused selling and presentation techniques, contributing to improved client interactions.
- Marriott’s Oceana Palms – Palm Beach Shores, FL
Guest Services Team Member (Part-Time)
8 Months- Hand-crafted menu items swiftly and precisely, ensuring consistent, high-quality service.
- Delivered attentive table service, personalizing guest interactions to enhance overall experience.
- Provided exceptional customer service by promptly addressing inquiries and resolving concerns.
- Maintained high standards of food safety and cleanliness in compliance with regulations.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
Receptionist (Part-Time)
7 Months- Scheduled appointments and managed client inquiries to enhance client experience and satisfaction.
- Created a luxurious atmosphere to enhance client experience.
Education
Bachelor of Science - HR Management
High School Diploma - Band Major
Minor - Marketing
Minor - Psychology
Skills
Reservation Management
Guest Experience Management
Customer Service
Guest relations
Operational Support
Time Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Creative Problem-Solving
Communication
Adaptability
Emotional Intelligence
Persuasion
Certifications Awards
- Florida Food Handler Certification, 360 Training
- Solomon Leadership Program Graduate, 2021-2022
- AP Scholar Award, CollegeBoard
Skills Tools
- Customer Service
- Event Coordination
- Emotional Intelligence
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Creative Problem-Solving
- Communication
- Adaptability
- Persuasion
- Time Management
Leadership Experience
Dance Marathon, Volunteer Fundraiser – Riley Children’s Hospital, 2025
- Organized and participated in fundraising events supporting Riley Hospital for Children; collaborated with peers to increase community engagement and donations.
Women Empowering Women (WEW), Executive Leader
- Led leadership and networking initiatives focused on professional growth and empowerment among women at Indiana University.
- Oversaw event planning and coordinated committee operations to strengthen member participation and outreach.
Advertising Club, Member
- Engaged in discussions and workshops focused on marketing, branding, and creative strategy.
- Applied leadership and team management skills developed through Marriott internship to support collaborative advertising projects.
References
References available upon request.
Timeline
Front Desk Assistant
Posh on Kirkwood, A Boutique Hotel
05.2026 - CurrentRead More
O'Neill Orientation Leader - Summer
Indiana University
05.2026 - 08.2026Read More
Server
The Vault
12.2025 - 07.2026Read More
Summer Intern – Activities & Sales
Marriott Vacation Club
05.2025 - 08.2025Read More
Guest Services Team Member (Part-Time)
Bolay Kitchen
11.2023 - 07.2024Read More
Receptionist (Part-Time)
Aubrey Glenn Salon
07.2021 - 02.2022Read More
A.W. Dreyfoos School of the Arts
High School Diploma from Band Major
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Indiana University Bloomington
Bachelor of Science from HR Management
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Indiana University, Bloomington
Minor from Marketing
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Indiana University, Bloomington
Minor from Psychology
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