
Dynamic Registered Nurse with extensive experience at Noridian Healthcare Solutions, adept in case management and healthcare billing. Proven ability to advocate for patients while delivering culturally-sensitive care. Skilled in electronic health records management and fostering family advocacy, ensuring optimal patient outcomes through collaborative care planning and effective communication.
During one of my first times on a discussion and education call, i unexpectedly had over 12 people on the phone with me, including a lawyer and a hospice medical director. Normally, there is only the physician or one other person. I was able to handle every question timely and professionally and prove the correct knowledge about their documentation and billing requirements. The co-worker on the phone with me who was taking notes submitted the rave in recognition of how hard that situation was and how well i handled the rare incident.
Another one for service excellence, responsible stewardship, effective collaboration, and integrity. For stepping up into a "senior" role when others had questions and the seniors were not available. "Kind, supportive education and guidance to those on the team. A1 collaboration"
Another for "Annie went above and beyond by facilitating a difficult discussion and education session for me, which allowed me to focus on my family. The simple gesture of offering to facilitate the session was kind in itself, but to be faced with the difficulties that ensued were above and beyond what was anticipated. Annie's kindness and professionalism were greatly appreciated, and we are truly lucky to have her as a team member. "