Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annie Askew

Birmingham,United States

Summary

Dedicated Customer Service Representative with 2+ years of experience in healthcare-related environments, skilled in managing customer inquiries and resolving issues efficiently. Adept at providing proactive solutions and maintaining a high level of customer satisfaction in remote settings. Customer-focused professional with background in customer service roles. Experience includes handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction. Strengths include strong communication skills, problem-solving capabilities, and adaptability to evolving business needs. Previous work has seen improvements in customer retention and positive feedback ratings.

Overview

11
11
years of professional experience

Work History

Customer Representative

Teleperformance
North Lauderdale, FL
06.2019 - 04.2025
  • Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Suggested solutions when a product malfunction occurred.
  • Provided product and service information to customers.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Developed strong customer relationships to encourage repeat business.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed large amounts of incoming calls, emails and chats simultaneously.

Customer Retention Specialist

Alorica
Sunrise, Florida
01.2018 - 06.2019
  • Provide information in response to inquiries regarding breakdown(s) of bill information.
  • Give explanation of taxes, installation fees, one time fees, service fees, and products fees.
  • Resolve customers' billing or service complaints by issuing credit, checking to ensure that appropriate changes have been made to their specific account(s).
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.
  • Coordinated cross-functional projects between departments such as Customer Service and Marketing in order to maximize results for customer retention efforts.
  • Developed training materials for internal teams on best practices for customer retention activities.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Customer Service Rep

Sutherland
Coral Springs, Florida
11.2017 - 12.2018
  • Interact with customers to provide extraordinary customer service relations, handling and resolving all concerns and inquiries.
  • Transfer accounts to new addresses, cancelling accounts, placing accounts on seasonal holds when necessary per procedure and policy.
  • Compare product and services and pricing in comparison to other providers.
  • Sell additional product(s) or service(s) to current customers via telephone.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Chat Technical Representative Kelly Services

Kelly Services
02.2014 - 09.2017
  • Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
  • Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
  • Updated customer information in CRM database daily to document latest interactions and activity.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
  • Provided technical support to customers regarding product use and application.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Identified new business opportunities through networking activities.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.

Education

High School Diploma -

Dillard High School
Fort Lauderdale, Florida

Skills

  • Operate office machines
  • Photocopiers
  • Scanners
  • Facsimile machines
  • Voice mail systems
  • Personal computers
  • Answer telephones
  • Direct calls
  • Take messages
  • Deliver messages
  • Run errands
  • Greet persons
  • Determine nature and purpose of visit
  • Direct or escort to specific destinations
  • Sales strategies
  • Data entry
  • Scheduling

Timeline

Customer Representative

Teleperformance
06.2019 - 04.2025

Customer Retention Specialist

Alorica
01.2018 - 06.2019

Customer Service Rep

Sutherland
11.2017 - 12.2018

Chat Technical Representative Kelly Services

Kelly Services
02.2014 - 09.2017

High School Diploma -

Dillard High School

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