Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Annie Balan

Plano,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

HardRock Seminole Customer service

HardRock Seminole
  • Provided excellent customer service and aid
  • Efficient and effective customer service aid
  • Helped customers with issues
  • Answered calls
  • Assisted customers over the phone
  • Maintain a high level of knowledge and understanding of products and services offered by the company in order to provide accurate and helpful information to customers.

Winn dixie - customer representative

Winn dixie
  • Answered constant flow of customer calls with up to 6 calls a minute
  • Offering advice and assistance to customers, paying attention to special needs or wants
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Forever 21 - Sale Associate

Forever 21
01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Chewy- Customer Representative

Chewy
01.2021 - Current
  • Resolve customer complaints in a timely and satisfactory manner
  • Resolve customer complaints and issues in a timely and satisfactory manner, ensuring high customer satisfaction and repeat business
  • Maintain a positive and friendly attitude while assisting customers over the phone to ensure a positive customer experience and promote customer loyalty
  • Develop and implement customer satisfaction surveys to gather feedback and identify areas for improvement
  • Collaborate with the sales team to identify potential upselling and cross-selling opportunities for customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.

Macy's - Sale Associate

Macy's
01.2014 - 12.2015
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Developed and implemented sales strategies to increase revenue
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.

Education

Bachelor of Science -

Dallas College
04.2027

Skills

  • Sales expertise
  • Report preparation
  • International sales support
  • Merchandising expertise
  • Social perceptiveness
  • Excellent people skills
  • Professional demeanor
  • Sales training
  • Exceptional customer service
  • Dining area cleanliness
  • Relationship building
  • Product and service sales

References


  • Brenda Fragger, (707) 997-2537
  • Audrine Chamber, (954) 881-3619
  • Eduardo Ramos, (305) 746-3904
  • Karla Torres, (954) 682-1747
  • Morgan Caraway (214) 813-8023
  • tiffany stephens (214) 546-6367
  • D'shay Loring, (682)216-6232
  • Chancie Joseph, (469) 263-8668
  • kenny Escarment (786) 683-8043

Timeline

Chewy- Customer Representative

Chewy
01.2021 - Current

Forever 21 - Sale Associate

Forever 21
01.2018

Macy's - Sale Associate

Macy's
01.2014 - 12.2015

HardRock Seminole Customer service

HardRock Seminole

Winn dixie - customer representative

Winn dixie

Bachelor of Science -

Dallas College

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Annie Balan