Annie Britt
Greenville,NC
Summary
Dynamic and adaptable professional with exceptional interpersonal skills, consistently delivering outstanding customer service. Proven ability to thrive in fast-paced environments while quickly mastering new skills and technologies. Strong multitasking and time management capabilities ensure efficient task execution without supervision. Committed to creating positive and memorable experiences for every customer, fostering lasting relationships and satisfaction.
Overview
26
26
years of professional experience
Work History
Receptionist
Hollomon Brown Funeral Home
09.2024 - 11.2025
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated scheduling and maintained calendars for multiple staff members.
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Processed incoming and outgoing mail, maintaining organization in the office environment.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Collaborated with management to streamline visitor check-in process, enhancing security measures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- I answered the phone quickly and directed incoming calls to the correct offices.
- I responded to questions from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered the central telephone system and directed calls accordingly.
- Collected payments, processed transactions, and updated relevant records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Asset Protection Associate/Customer Service Host
Walmart
11.2023 - 09.2024
- Identified and notified management of potential shoplifters.
- Promoted the safety and security of premises, visitors, and employees.
- Reduced loss inventory and protected company assets.
- Patrolled store aisles to deter and monitor criminal activity.
- Addressed customer complaints promptly and escalated major issues to the manager on duty.
- Interacted with customers to determine their needs and provide effective solutions.
- Identified and recommended the best products and services based on customer needs.
- Demonstrated strong ability to assess security risks and respond accordingly.
- Provided customer service to create positive interactions.
- Engaged customers in meaningful conversations to proficiently identify and analyze their specific needs.
Auto Sales Associate
Beach Ford Lincoln Mercury
10.2011 - 2013
- Engaged customers in friendly and professional discussions to identify their requirements.
- Worked closely with potential customers, utilizing phone and email communication to schedule sales appointments.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Welcomed customers as they arrived, fostering positive connections and conversations about available vehicles.
- Determined customer needs, delivering support and information related to product attributes.
- Performed administrative duties such as data entry, filing documents, and maintaining records.
- Communicated effectively with clients to educate them about contrasting models, their capabilities, and distinctive features.
- Demonstrated vehicle features and conducted test drives for local customers.
- Established strong and enduring customer relationships by consistently following up, resulting in numerous successful referrals.
- Negotiated prices with potential buyers and closed deals when appropriate.
- Kept an updated database of sales contacts and customer information.
- Successfully followed company initiatives and reached set objective.
Accounts Officer
Court One Corporation
02.2000 - 06.2007
- Processed vendor payments and updated accounts to reflect changing balances.
- Managed payroll processing and changes for a team of [Number] employees.
- Handled accounts payable and receivable operations for business with $27 million in yearly revenue.
- Reconciled accounts by identifying and resolving variances for improved financial accountability.
- Prepared P&L reports and financial statements for managerial review.
- Handled payroll preparation and processing tasks accurately.
- Ensured precise and timely payroll service delivery for a staff of 35 employees, on a bi-weekly basis.
- Recorded debit, credit, and account transactions in computer spreadsheets and databases.
- Calculated income and social security tax deductions.
- Verified and balanced receipts for bank deposits, ensuring accuracy.
- Received and recorded various forms of payment, including cash, checks, and transfers.
- Maintained precise record-keeping by cross-checking orders and invoices for accuracy.
- Performed financial data analysis to provide accurate information and enhance understanding of specific accounts.
Education
High School Diploma -
M. D. Collins
Clayton County GA06-1974
Skills
- Accounts receivable and payable
- Event Networking
- Customer Service
- Loss Prevention
- Sales Conversion
- Data Entry
- Customer Relations
- Team Training
- Quality Assurance
- Call Center Operations
- Project Management
- Expertise in sales
- Employee Scheduling
- Issue Resolution
- Sales proficiency
- Schedule Coordination
- Team building
- Sales quota achievement
- Attention to detail
- Problem-solving abilities
- Customer satisfaction
- Team leadership
- Decision-making
- Cash handling
- Opening and closing procedures
- Customer retention
- Sales training
- Product knowledge
Timeline
Receptionist
Hollomon Brown Funeral Home
09.2024 - 11.2025
Asset Protection Associate/Customer Service Host
Walmart
11.2023 - 09.2024
Auto Sales Associate
Beach Ford Lincoln Mercury
10.2011 - 2013
Accounts Officer
Court One Corporation
02.2000 - 06.2007
High School Diploma -
M. D. Collins