Annie Chernenko
Summary
I am a hard working individual with motivation and a goal. I have over 6 years of customer service experience. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. One of my strongest traits is that am easily teachable and trainable.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Primary Care Technician / Unit Secretary
Centennial TriStar Centennial Medical Center
Nashville, TN
09.2024 - Current
- Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
- Ensuring the client's room is organized according to their needs and that safety measures are in place
- You may also be expected to assist with some light housework
- Providing emotional support and encouragement to perform necessary tasks
- Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair
- Transporting or escorting the client to medical and other appointments
- Monitoring and reporting changes in health, behavior, and needs
- Recording vitals every four hours
- Assigning patients, requesting and scheduling transportation, scheduling appointments
Lead Teacher
Southminster Presbyterian Church
Nashville, TN
03.2023 - 07.2024
- Responsible for the care and education of children between the ages of 0 and 5
- Planning and preparing a schedule and curriculum for the children, and plan activities, materials, and lessons
- Teaching social skills, colors, shapes, numbers, and letters, and model language use
- Assessing each child's mental and physical health, and monitor their progress
- Communicating with parents and guardians about their children's development and concerns
- Encouraging positive self-image, and provide guidance to support the children's development
- Managing and leading other child care staff members as needed
- Providing care and affection, and engage in activities that stimulate the children's sensory, motor, and cognitive development
- Correcting unacceptable behavior and positively reinforcing good behavior, and tidying children's appearances throughout the day
Leasing Agent
Harbor Group Management / Arba Living
Nashville, TN
07.2022 - 04.2024
- Warmly greets visitors, prospective renters, and current residents
- Provides potential tenants with brochures, information, and tours of facilities and available units
- Consults with prospective tenants to identify requirements and budgets, then matches these needs with available properties
- Generates letters for delinquent tenants, promissory notes, eviction notices
- Communicates with law firms regarding delinquent tenants
- Ensures available and model apartments are fresh and tidy
- Conducts background and credit checks and verifies other references as directed by Leasing Manager
- Prepares leases for Leasing Managers review and approval; obtains signatures from management and tenants
- Coordinates move-in dates, materials, and processes
- Prepares move-in materials
- Creates, develops, and maintains a wait list as needed
- Tours property daily to ensure it is neat, tidy, attractive, and in good repair
- Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces
- Assists with recordkeeping, filing, bookkeeping, and paperwork as required
- Creates, develops, and maintains a list of promotions and discounts
- Develops and implements marketing strategies to attract renters
- Performs other related duties as assigned
- Coordinates appointments, tours, vendors, and maintenance schedules
Catering Manager
Panera Bread
Nashville, TN
02.2020 - 09.2021
- I was a catering manager at Panera Bread! I was trained by an amazing regional caterer
- My job description included managing inventory, email and over the phone consultation, expediting orders, scheduling, preparing, delivering, setting up, and training other caterers
Preschool Teacher
Salem Academy
Murfreesboro, TN
01.2021 - 04.2021
- Develop a careful and creative program suitable for preschool children
- Employ a variety of educational techniques (storytelling, educational play, media etc.) to teach children
- Observe each child to help them improve their social competencies and build self-esteem
- Encourage children to interact with each other and resolve occasional arguments
- Guide children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers or colors, do crafts etc.)
- Organize nap and snack hours and supervise children to ensure they are safe at all times
- Track children's progress and report to parents
- Communicate with parents regularly to understand the children's background and psyche
- Collaborate with other educators
- Maintain a clean and tidy classroom consistent with health and safety standards
Customer Service Representative
Vaco
Nashville, TN
08.2020 - 01.2021
- I work for Tennessee department of labor and workforce development as a customer service representative
- Helping claimants with their unemployment claims
- Answering any question regarding payments, overpayments and owed amounts, filing claims and extensions
- Entering data and numbers
- Performed data entry for customer information
- Managed client records
- Performed customer service surveys
- Provided policy and service information
- Answered general questions
- Answered calls from customers
- Responded to claim inquiries
Wrestling Coach
Metro Public Schools
Nashville, TN
09.2019 - 02.2020
- Provide guidance for individual athletes and assist them in achieving spots within elite summer rowing programs in Philadelphia
- Work with parents, athletic directors and other coaches to create the best opportunities for the kids
- Teach core values of wrestling and instill discipline
- Set multiple individual records
- Support and promote a new NAIA and WCWA wrestling programs
- Instruct, train and mentor all members of the freshman wrestling team
- Maintain current knowledge and abide by NCAA rules, policies, and procedures
- Instruct kids from ages youth -6th grade on wrestling techniques, discipline, respect, and most of all teamwork
- Encourage the leadership and teamwork development of students by overseeing and participating in physical activities
- Analyze and break down game tape for film sessions
Education
High school diploma -
Realtor in Real Estate -
TREES Real Estate institute
Nashville, TN04.2025
Skills
- Troubleshooting
- Security
- Microsoft Office
- Fair Housing regulations
- HIPAA
- Operating Systems
- Customer Service
- Bilingual
- Copywriting
- Cash Handling
- Windows
- OSHA
- Technical Support
- Event planning
- Bookkeeping
- Analysis skills
- Desktop Support
- Management
- Contracts
- Documentation review
- Personal assistant experience
- Mac OS
- Multi-line phone systems
- Data collection
- Yardi
- Fundraising
- Guest services
- Help Desk
- Pricing
- Writing skills
- Leadership
- Customer Care
- Sales
- Social media management
- Communication skills
- Zendesk
- WordPress
- Childcare
- Negotiations
- Account management
- Billing
Certification
- CPR Certification
- BLS Certification
- Real Estate License
- First Aid Certification
Willing To Relocate
Greenville, SC
Languages
Samoan
Native or Bilingual
Timeline
Primary Care Technician / Unit Secretary
Centennial TriStar Centennial Medical Center
09.2024 - Current
Lead Teacher
Southminster Presbyterian Church
03.2023 - 07.2024
Leasing Agent
Harbor Group Management / Arba Living
07.2022 - 04.2024
Preschool Teacher
Salem Academy
01.2021 - 04.2021
Customer Service Representative
Vaco
08.2020 - 01.2021
Catering Manager
Panera Bread
02.2020 - 09.2021
Wrestling Coach
Metro Public Schools
09.2019 - 02.2020
High school diploma -
Realtor in Real Estate -
TREES Real Estate institute