Annie Cordoba

As a parts manager, I spend time organizing and distributing information, materials and parts needed for our Body and Mechanical shop. I regularly maintain an accurate shop production spreadsheet and follow up with other departments on shop productivity, statuses on repair order arrivals. This ensures timely completion of repairs and maintenance, increasing overall customer satisfaction. I've also established relationships with other repair shops, vendors, and dealerships in order to undergo efficient and prompt ordering processes while reducing the shops cost. I manage my departments incoming inventory, stock and returns on a daily basis, to confirm accuracy and preventing discrepancies between physical counts and system records. Implementing an improved inventory management system has created a much more secure procedure and loss prevention.

As a Parts Advisor at Marin Mazda, I helped front counter customers within a timely manner to solve any issues with vehicle repairs. Additionally I manage our online store and fulfilled any orders that including parts we had in stock and needed to be ordered form our warehouse. Our department revenue had a huge contribution from our wholesale side, there was no specific person for this role as we had a culture that was team based and we helped on another out to ensure wholesale customer satisfaction. Occasionally I would oversee the back counter and assist technicians with parts needed and part estimates for repair recommendations. On weekend I did our stock freight check in and invoice coding. During my time at Mazda I was trained to become a parts master and hazmat certified. Being certified allowed me to package and ship our hazardous waste and products back to the manufacture or proper deposals.

• Front Counter assisting walk-in customers.
• Maintaining a clean and well stocked floor.
• Back Counter assisting technicians and fulfilling work repair orders.
• Fulfilling and shipping online orders once parts were in stock.

• Assist and fulfill customer needs with having up-to-date knowledge on vehicle information, auto parts, and sale trends.
• Work with local shops and get parts delivered to them
• Maintain sales floor neat and stocked

• Working alongside a team to assist member concerns or financial guidance.
• Process transactions on a daily basis consisting of Deposits, Withdrawals, Wire Transfers, Issuing debit cards and Checks
• Open new accounts, Money Market Certificates, Real Estate assistance, Auto Loans, Personal Loans, Lines of Credits, Closing out accounts
• Informed and educated on fraud prevention and person identification.