Ann Kathleen Coyne

• Followed all laws, regulations, and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals.
• Implemented new filing and storage process for dockets increasing efficiency and preparing the court to transition to electronic file storage.
• Prepared eligible documents for destruction.
• Developed training materials to enhance staff proficiency and productivity.
• Improved team collaboration by initiating regular strategy meetings.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls, emails, and in person inquiries.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Evaluated account and historical data to identify trends, using data to mitigate future issues.

• Manage daily workflow and production
• Maintain par levels and inventory
• Ensure safe and sanitary environment and products
• Create any specialty/custom requests
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
• Developed unique recipes and confections to set bakery apart from competition.
• Assisted with creating promotions to highlight bakery offerings and drive sales, increases shown of between10-20%

• Manage daily workflow and metrics
• Cash handling, inventory control, and daily administrative tasks
• Improve then maintain team and customer engagement
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Spearheaded employee engagement milestone and increased engagement by 10%

• Manage daily workflow and production
• Cash handling, ordering/ inventory, engagement, and deployment
• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Exercised composure under pressure and in escalated customer service scenarios.
• Excelled in every store position and regularly backed up front-line staff.
• Reduced food waste by 4% together
• Established strong cohesive team that worked together with greater good in mind

Budgeting, Marketing, web and paper promotions, basic accounting/sales tax

• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Maintained up-to-date administrative records to monitor operational conditions.
• Increased customer base by 22%
• Reduced overhead costs by 4%

• Exhibited excellent people skills during interaction with employees and customers.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Controlled store inventory and reviewed cash handling and operations reports.
• Trained and developed new employees for ease of transition into team.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed daily paperwork and computer entry of sales data as established by management.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Cultivated customer loyalty to enhance retention by delivering outstanding service.
• Increased holiday merchandise sales by 2%

• Cash handling: ~$20,200.00/daily
• Supervise 70 employees in 4 units
• Exhibited excellent people skills during interaction with employees and customers.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Controlled store inventory and reviewed cash handling and operations reports.
• Trained and developed new employees for ease of transition into team.
• Completed daily paperwork and computer entry of sales data as established by management.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

This was a contracted position for up to one year.

• Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
• Designed processes and systems supporting business needs before, during and after transitions.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.
• Reduced employee turnover by 6%

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales, increased custom orders by 20%