Summary
Overview
Work History
Education
Skills
Timeline
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Annie Cromley

Lincoln City

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at the Sticks and the Dive Inn. Proven ability to enhance guest experiences through quality control and effective guest engagement. Recognized for training staff and maintaining high cleanliness standards while managing high-volume dining environments.

Overview

22
22
years of professional experience

Work History

Server and Supervisor

the Sticks
05.2021 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bartender

the Dive Inn
05.2012 - 06.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Master Electrician

Omni Electrical
03.2001 - 09.2011
  • Minimized risk of electrical hazards by diligently adhering to established safety protocols during every phase of project execution.
  • Collaborated effectively with multidisciplinary teams comprised of engineers, architects, construction professionals, and other skilled trade workers to achieve a common goal in successful project completion.
  • Developed a reputation for quality workmanship through meticulous attention to detail in all aspects of electrical system installation and repair.
  • Expanded business opportunities by cultivating strong relationships with key suppliers, negotiating favorable pricing agreements on materials and equipment purchases.
  • Saved company resources by accurately estimating material costs, labor time, and equipment requirements for projects.
  • Enhanced the company''s reputation within the industry by consistently delivering high-quality work on time and within budget constraints.
  • Delivered exceptional service for commercial clientele requiring specialized expertise in high-voltage system management and troubleshooting.
  • Enhanced overall safety by conducting thorough electrical inspections and implementing corrective actions as needed.
  • Mentored junior electricians in trade skills, fostering professional growth within the team while ensuring high standards of work quality were maintained.
  • Provided accurate technical documentation such as schematics, blueprints, operation manuals, and maintenance guidelines for clients to reference post-project completion.
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.

Education

General Studies

Western Michigan University
Kalamazoo, MI

High School Diploma -

Grand Ledge H S
Grand Ledge, MI
06-1995

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Service prioritization
  • Quality control
  • Food safety practices
  • Guest relations management
  • Server training
  • Positive and professional

Timeline

Server and Supervisor

the Sticks
05.2021 - 04.2023

Bartender

the Dive Inn
05.2012 - 06.2020

Master Electrician

Omni Electrical
03.2001 - 09.2011

General Studies

Western Michigan University

High School Diploma -

Grand Ledge H S

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Annie Cromley